- Report: #1045125
Report - Rebuttal - Arbitrate
Complaint Review: House of Brides
House of BridesInternet United States of America
House of Brides spoil it for honest online business Edens Landing, Internet
*UPDATE Employee: House of Brides
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I immediately call the customer service line and advised them. They don't deal with the complaints only take the calls and pass on the details to management. After a number of calls, I finally found some email addresses on Bad review online from someone who had had the same experience. I emailed them all and finally got a response which was that I had ordered a child's size. I disagreed, no response after that. I called the customer service line again and the lady who's conversation I have a recording of confirmed that she also could not find a child's size to order and suggested it was a special order.
I also have an email from a manager on the customer service line who also looked for the dress on their site in the child's size with no luck. To date I still have no proper resolve and management refuse to enter into any discussion regarding the dress. This was also reported, as I mentioned by another customer, who had the same experience. I am now married and had to at the last minute by a dress off the rack for $1100 as well as having outlaid $271 for the HOB dress and taking way over budged.
This report was posted on Ripoff Report on 04/21/2013 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides/internet/House-of-Brides-spoil-it-for-honest-online-business-Edens-Landing-Internet-1045125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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