• Report: #1045125

Complaint Review: House of Brides

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  • Submitted: Sun, April 21, 2013
  • Updated: Sun, April 21, 2013

  • Reported By: AJB — Edens Landing Internet
House of Brides
Internet United States of America

House of Brides spoil it for honest online business Edens Landing, Internet

*UPDATE Employee: House of Brides

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'HOUSE OF BRIDES' - do not purchase from them!- I purchased a dress in November of 2012 from HOB and when it arrived it was a child's size and not the adults size I ordered. Not only that the fabric was a cheap polyester and not taffeta as advertised. I had tried the same dress on in Australia and the quality was excellent. I knew the make, model and size and exactly what quality to expect. This was not the dress.

I immediately call the customer service line and advised them. They don't deal with the complaints only take the calls and pass on the details to management. After a number of calls, I finally found some email addresses on Bad review online from someone who had had the same experience. I emailed them all and finally got a response which was that I had ordered a child's size. I disagreed, no response after that. I called the customer service line again and the lady who's conversation I have a recording of confirmed that she also could not find a child's size to order and suggested it was a special order.

I also have an email from a manager on the customer service line who also looked for the dress on their site in the child's size with no luck.
To date I still have no proper resolve and management refuse to enter into any discussion regarding the dress. This was also reported, as I mentioned by another customer, who had the same experience. I am now married and had to at the last minute by a dress off the rack for $1100 as well as having outlaid $271 for the HOB dress and taking way over budged.

This report was posted on Ripoff Report on 04/21/2013 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides/internet/House-of-Brides-spoil-it-for-honest-online-business-Edens-Landing-Internet-1045125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

House of Brides

AUTHOR: X - ()

 Dear Customer,

  We apologize for your inconvenience and invite you to contact Customer Relations, customerrelations@houseofbrides.com for further assistance. Please include your full name and contact information.

Thank you,

House of Brides

 

 

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