- Report: #290254
Report - Rebuttal - Arbitrate
Complaint Review: Household Bank, HSBC
Household Bank, HSBChouseholdbank.com Internet U.S.A.
Household Bank, HSBC Unwarranted Late Fees, Outsourced reps up the waazoo! AHHH!!! Internet
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So they tack on another late fee 1 week after that since I refused to pay the full amount and just made a payment of $20 which was my normal amount. I called again, got an Indian guy, so I figured I should just ask for a manager, lol, big mistake.
I got an English or Australian guy who was such a jerk. He refused to do anything about it. I told him either they take off the late fees and I continue to pay my normal amount or I pay nothing at all and they can mess my credit all they want since it's messed up enough as it is. So he just laughed and said "Sorry to hear that sir, but there's nothing I can do.
So, BEWARE this company and their online bill-pay system which is bugged and doesn't register your payments on time. I even went through my bank statements and the payments were taking out of my account. I wish this company would just die, I'm freakin burning with such hatred for this company as a result of their incompetence, poor customer service and their failure to do anything about it. This company has caused me so much stress and during Christmas time too!
This report was posted on Ripoff Report on 12/10/2007 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Household-Bank-HSBC/internet/Household-Bank-HSBC-Unwarranted-Late-Fees-Outsourced-reps-up-the-waazoo-AHHH-Interne-290254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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