Household Furniture & Appliances Holey Sofa, Deceptive Sale, Misrepresentation of Goods Grants Pass, Oregon

Carol, I am sorry that you were not satisfied with your sofa. The sofa that you purchased was sold as a floor model clearance item at a significant price reduction and it was fully disclosed by our sales associate and the sale tag on the sofa that it was being sold as is, with no manufacturers warranty. The sofa was sold with no known defects. You had the opportunity to inspect the sofa at the time of purchase and again at the time of delivery and, in both instances, you signed the store invoice for the purchase and again for the delivery with no notification of any issues regarding the sofa. You didnt notify Household that you found a hole in the sofa until hours after delivery had been made. A representative of Household went to your home to inspect your sofa and found that there was a slight seam separation. It is unknown when this issue may have occurred but Household, under no obligation, offered to repair the sofa for you. This was not satisfactory to you as you thought that sofa should be returned for refund. Even if the sofa was not sold as a clearance, as-is floor model and was under a manufacturers warranty, a return would not fall within policy as warranty covers a repair before any other options are available. Against our policy, you were offered the opportunity to return the sofa subject to a $100 restocking fee which is 20% of the discounted price paid for the sofa. Carol,  Household did attempt to satisfy you in a reasonable manner. I would also like to note that the Better Business Bureaus response to Household with reference to your complaint was, we believe that your company has made a good faith effort to resolve the matter and we have closed this case. All paperwork regarding this issue is on file at Household. If you would like to discuss this issue further please contact me directly. Robert Marks General Manager