- Report: #862313
Report - Rebuttal - Arbitrate
Complaint Review: Household Furniture & Appliances
Household Furniture & Appliances626 S.W. 6th St. Grants Pass, Oregon United States of America
Household Furniture & Appliances Holey Sofa, Deceptive Sale, Misrepresentation of Goods Grants Pass, Oregon
*REBUTTAL Owner of company: Carol, I am sorry you were not satisfied.
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I looked around some more & looked at a leather set that was nice but had a 6-7" scratch on the side of it. I pointed out the mar to the saleswomen & she said "oh, that's just a fold in the fabric" like I'm stupid & can't tell the difference?
I went back to my original selection & asked her again if there was anything wrong with it, she stated again there was "Nothing wrong with it" , I could not inspect it myself because it was jammed up against some other furniture & NO way to get around it.
I paid for it & had it delivered. Within 3 hrs. of it being in my house I turned on the lamp next to the end of the thing & discovered a 2" hole! I called the store immediately & asked them to come pick it up as I would not accept a holey sofa.
Their offer was I pay them $100.00 for restocking & they would pick it up or they would repair it. I did not go shopping for a sofa that needed repair, I could have gotten one from the Goodwill or a yard sale if that's what I had wanted, & for alot less dough.
This saleswomen blatantly lied to me & they expect me to accept this disceptive crap & their holey merchandise. It's now one month later & the sofa sits unused & covered up in my living room waiting from either some satisfaction from my credit card company or a court of law.
This report was posted on Ripoff Report on 04/01/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Household-Furniture-Appliances/Grants-Pass-Oregon-97526/Household-Furniture-Appliances-Holey-Sofa-Deceptive-Sale-Misrepresentation-of-Goods-G-862313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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