- Report: #466449
Report - Rebuttal - Arbitrate
Complaint Review: Houseofbeautyworld.com - House Of Beauty
Houseofbeautyworld.com - House Of Beauty2385 Chentenham Ave Philadelphia, Pennsylvania U.S.A.
Houseofbeautyworld.com - House Of Beauty They Are A RIP OFF they Send you the Wrtong ITEM and Will Not Exchange Philadelphia Pennsylvania
*REBUTTAL Owner of company: Mistaken website!!!
*Author of original report: Houseofbeautyworld.com - House Of Beauty They Are A RIP OFF they Send you the Wrong ITEM and Will Not Exchange Philadelphia Pennsylvania
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called the store and I explained the situation, I received this item now just about an hour ago...but at the time I pulled it out of the box and had it for less than 5 minutes because I procceeded to call them because I can see the color was incorrect in the package. and I asked for a return number or something. She said (she did not give me her name) that we do not offer refunds on wigs, I said but this is not my fault the item was the wrong color. I went on to tell her that I will be sending this item back and send me a number to return this item. She called me ignorant, I said youre calling me ignorant because I am asking to return an item that you have wrong??? I said maybe the color is wrong on ur end but I know for a fact that you sent me the wrong color. I said If i called you Ignorant how would you react. She hung up!!!
I called back and said listen, all I want is a color change not a refund not anything more, I said ure not practicing good customer service skills. I said Let me Speak to your manager She said I am the Manager, Then I said I need the Owners information she said I am the owner and hung up!
I called back a total number of 6 times Asked for her name and contact information with no results and then I called Phill police non emergency police department to ask what can I do next. He gave me this address and another series of numbers. I think its ridiculous...
considering on the website it says
- If you are not happy with your color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges.
- 20% exchange fees apply to all other exchange item(s).
Which I would have paid but now will not do accept anything. I am filing this complaint and hope no one else be victim to such a person
Evergreen Park, Illinois
This report was posted on Ripoff Report on 06/30/2009 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Houseofbeautyworldcom-House-Of-Beauty/Philadelphia-Pennsylvania-19150/Houseofbeautyworldcom-House-Of-Beauty-They-Are-A-RIP-OFF-they-Send-you-the-Wrtong-ITEM-466449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.