- Report: #466449
Report - Rebuttal - Arbitrate
Complaint Review: Houseofbeautyworld.com - House Of Beauty
Houseofbeautyworld.com - House Of Beauty2385 Chentenham Ave Philadelphia, Pennsylvania U.S.A.
Houseofbeautyworld.com - House Of Beauty They Are A RIP OFF they Send you the Wrtong ITEM and Will Not Exchange Philadelphia Pennsylvania
*REBUTTAL Owner of company: Mistaken website!!!
*Author of original report: Houseofbeautyworld.com - House Of Beauty They Are A RIP OFF they Send you the Wrong ITEM and Will Not Exchange Philadelphia Pennsylvania
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I called the store and I explained the situation, I received this item now just about an hour ago...but at the time I pulled it out of the box and had it for less than 5 minutes because I procceeded to call them because I can see the color was incorrect in the package. and I asked for a return number or something. She said (she did not give me her name) that we do not offer refunds on wigs, I said but this is not my fault the item was the wrong color. I went on to tell her that I will be sending this item back and send me a number to return this item. She called me ignorant, I said youre calling me ignorant because I am asking to return an item that you have wrong??? I said maybe the color is wrong on ur end but I know for a fact that you sent me the wrong color. I said If i called you Ignorant how would you react. She hung up!!!
I called back and said listen, all I want is a color change not a refund not anything more, I said ure not practicing good customer service skills. I said Let me Speak to your manager She said I am the Manager, Then I said I need the Owners information she said I am the owner and hung up!
I called back a total number of 6 times Asked for her name and contact information with no results and then I called Phill police non emergency police department to ask what can I do next. He gave me this address and another series of numbers. I think its ridiculous...
considering on the website it says
- If you are not happy with your color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges.
- 20% exchange fees apply to all other exchange item(s).
Which I would have paid but now will not do accept anything. I am filing this complaint and hope no one else be victim to such a person
Evergreen Park, Illinois
This report was posted on Ripoff Report on 06/30/2009 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Houseofbeautyworldcom-House-Of-Beauty/Philadelphia-Pennsylvania-19150/Houseofbeautyworldcom-House-Of-Beauty-They-Are-A-RIP-OFF-they-Send-you-the-Wrtong-ITEM-466449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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