• Report: #31633

Complaint Review: Houshold Bank/Household Retail Services (aka) Rooms To Go credit card

  • Submitted: Tue, October 01, 2002
  • Updated: Fri, July 02, 2004

  • Reported By:fpo Florida
Houshold Bank/Household Retail Services (aka) Rooms To Go credit card
PO Box 746 Wood Dale, Illinois U.S.A.

Houshold Bank/Household Retail Services (aka) Roomstogo credit card refused to close my account after paying the amount owed in full Wood Dale Illinois

*UPDATE Employee: Rooms To Go and Household Bank are two seperate entities

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I have requested since 05/2002 to have my account closed with them after the credit card with Roomstogo was payed off in full. I called and written them to no avail. This is my only choice to use this site to get their attention after being ignored. Also on delivery day one of their delivery persons deliberatly damaged one of the new drawers in front of my face. What kind of company is this?

Joe
Bath, Maine

This report was posted on Ripoff Report on 10/01/2002 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Houshold-BankHousehold-Retail-Services-aka-Rooms-To-Go-credit-card/Wood-Dale-Illinois-60191/Houshold-BankHousehold-Retail-Services-aka-Roomstogo-credit-card-refused-to-close-my-ac-31633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rooms To Go and Household Bank are two seperate entities

AUTHOR: Sales Associate - (U.S.A.)

I am sorry for your problems with Household Bank, but once an order is invoiced the bank pays us and is then soley responsible for all credit matters.....We are not a bank. If you use your Mastercard at Sears and have a credit issue is Sears to blame? You must call Household and tell them to cancel the card. We have no way of doing that for you.

As for the delivery, a simple call to our customer service line is all it takes to get a replacement piece.

I can only speak for the Texas region, but we do well over 100 million a year in sales and run a 90+ percent customer approval rating on delivery. That is a LOT of furniture being delivered per day. Up to 40 deliveries per day in each of our servicable zip codes. Not too bad a job considering.

I know it has been a while since your comment was posted, but this whole thing seemed one sided to me. I hope all was resolved and you are enjoying your furniture.

I would also like to say this is quite an unfair forum. This man could have been helped if this site really was concerned about finding answers or solutions for the wronged people who are at their wits end over bad service. Just My Humble Opinion
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