- Report: #1068123
Report - Rebuttal - Arbitrate
Complaint Review: Houston Eye Associates
Houston Eye Associates1429 Hwy 6 Sugar Land, Texas USA
Houston Eye Associates Optical service, not doctors. Rude, unhelpful in several locations. Awful employees in these places. Sugar Land and Houston Texas
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Houston Eye Associates is a huge outfit with probably 35 or 40 offices. They have doctors (MD ophtalmologists) and sell glasses. This is not about a money ripoff, even though everything is vastly overpriced. This is about a service ripoff. My glasses are very fragile, and I live about 40 miles from the Sugar Land office where I purchased them. I use their doctors because I have an unusual visual problem and have to see one of their specialists. The doctors I have seen were fine. But the treatment of people in the doctors' area and in the optical department is abominable. In every location of theirs that I have been to, the employees dealing with the public are totally rude and just terrible. And I am not especially sensitive. Today I hung on the phone on hold for an hour trying to get them to order a new earpiece hinge for my glasses, and I never got through to the optician. It is unnecessary for me to drive 80 miles round trip for this. The problem has happened before, and they can get a new (overpriced!!!!!!!!!!!!) earpiece hinge in a day. It is a simple repair, but you can never get through the blankety-blank desk people. It will cost me less than $100 if it ever gets done. I should cost about $10, maybe.
There are always a zillion people in their waiting rooms. I have had it with them. Surely there has to be a better way. My lenses are extremely expensive, so I don't keep a spare pair lying around. I am a paying patient. These glasses cost me upward of $1000.00. That is one thousand dollars, with three zeroes.
The owners of this business need to know how the public hates them.
This report was posted on Ripoff Report on 07/18/2013 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Houston-Eye-Associates/Sugar-Land-Texas/Houston-Eye-Associates-Optical-service-not-doctors-Rude-unhelpful-in-several-location-1068123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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