- Report: #792642
Report - Rebuttal - Arbitrate
Complaint Review: Houston Media Lab
Houston Media Lab5090 Richmond Ave. Internet United States of America
Houston Media Lab Brian Spencer Houston Media Lab will take your money and run! Houston, Internet
*REBUTTAL Owner of company: Run with your money? Who's running?
about customizing a Word Press site with the alternate option of building a
site from scratch. We decided Word Press would be our best option, as we wanted
a content management system.
We simply wanted all items from our old website to be moved
over, then we would maintain it on our own via WordPress. Instead, Houston
Media Lab aka Brian Spencer, lost our entire secondary website used to directly
communicate with our clients (this website did not need to be altered in the
first place, simply backed up and moved over). Brian Spencer did not back up
our MySQL database and then attempted to blame our previous web developer 3
months after we moved on from them and hired him (Brian Spencer) as our new developer.
We spent hundreds of hours on putting content into our secondary site over the
2-3 year period, and now, because of Brian Spencer, we lost everything. After the site went down, Brian Spencer then led us on for 45 days saying he and his team were working on getting
everything moved over, only to later show us a virtually empty page that could
have been put together in less than 30 minutes. Furthermore, Brian Spencer was
more interested in financial gain rather than doing all that as promised to
us. He hounded us and whined requesting we submit payment, when all we wanted to see was complete and professional work. Once payment was received, he rarely responded to our
emails. In conclusion, Houston Media Lab has cost us thousands of dollars and we
still don't have a website.
We strongly advise refraining from doing business with this
one-man band company. In the end, we were left with a $35 template purchased by
Houston Media Lab (aka Brian Spencer) with absolutely no customizations. We did
research and found our template here <http://goo.gl/bPUuf>. Brian Spencer
didnt even bother changing the images when he presented the WordPress site to
us. This amateur, incompetent company is VERY bad news.
This report was posted on Ripoff Report on 10/27/2011 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Houston-Media-Lab/internet/Houston-Media-Lab-Brian-Spencer-Houston-Media-Lab-will-take-your-money-and-run-Houston-I-792642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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