- Report: #908532
Report - Rebuttal - Arbitrate
Complaint Review: Houston Movers R US
Houston Movers R US8004 Pinemont Drive houston, Texas United States of America
Houston Movers R US will take your deposit and not call you back houston, Texas
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We had a verbal agreement and guarantee to have my furniture delivered within a 3 day window as I was moving my 8 month pregnant wife and toddler to a new state. I had to leave them alone in our new home for one week so it was imperative that they have at least their beds.
This was explained to Houston Movers R US (David Young, Ben and Denise) and they agreed to have our furniture delivered within a 3 day window given my particular situation and need. Once they picked up our furniture and received 70% of the deposit, they renegged on the verbal guarantee and stated that they had 7-21 days to deliver my furniture.
I asked Denise to speak to her office manager David Young. She said he would contact me back.
He has never contacted me back. I asked her for his contact information. She refused to give it to me. I asked her for her last name and she gave me a fake last name.
Furthermore, they started to avoid my phone calls and at one point, she even hung up on me. I had to file a police report because I was afraid my furniture was stolen. This ordeal was so stressful my wife had a premature delivery. The day that they finally deilvered our furniture, they had hired two young boys and after 7 hours, they had finished unpacking by 3am. My wife had to endure this by herself and she had a premature delivery that same day.
This report was posted on Ripoff Report on 07/08/2012 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Houston-Movers-R-US/houston-Texas-77040/Houston-Movers-R-US-will-take-your-deposit-and-not-call-you-back-houston-Texas-908532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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