- Report: #938842
Report - Rebuttal - Arbitrate
Complaint Review: Hoy Fox Toyota
Hoy Fox Toyota11165 Gateway West, El Paso, Texas 79935 Internet United States of America
Hoy Fox Toyota Try to get us to resign a new contract after the bank did not buy the contract due to an error done by the dealer. Internet
My name was not readable on the contract and we informed the General Sale Manager "Juan" and he stated it was fine and the bank will take it. Which to our surprise the bank didn't and... this is how it all started.
We were at the dealership on the 31 August 12 about 1500hrs we left with the new vehicle. On Saturday 1 September 12 at 0900hrs we were back at the dealership and asked about our trade-in in return and would finance the new vehicle without a trade in. Juan the general Sale Manager said him and his boss agree that we could get our trade-in back and we could finance the new vehicle. Juan told us to call him Tuesday and he'll have us back there to sign the new contract.
Well- the bank did not fund the new vehicle due to the error on the contract. Now, we been calling all day Tuesday and leaving messages for a return call. No one from Hoy Fox would return our calls or answer our calls. Come Wednesday 5 September 12, the dealership decided to call us. Larry, the finance guy decided to call and told us that we need to go back in and resign a "new" contract. We asked about our trade-in and he told us he'll get back to us. Well, we waited and called back, "no one" wants to answer our calls or replied back. So we made a trip to the dealership and asked about our trade-in as we agreed if we had to do a new contract. Juan said that it was no problem, he'll be glad to give back our trade-in. Well, he went to sit down with Victor (manager) and with Larry (finance).
Larry came out and Juan did too from the manager's office. We were on the phone with the bank trying to figure out what went wrong. Now, we did ask the bank to finance the whole vehicle without the trade in. And the bank agreed.
Juan approach us and told us that we need to sign the new contract and that he is not going to give back the trade-in. We told him we are not going to sign the new contract and he said it's fine if we don't want to, cause that we'll be driving on an unregister vehicle (the new vehicle). We all know the contract got nothing to do with registeration, but that was his excuse to get us to sign a new contract.
We got 10,000.00 for a trade-in, but now they're trying to sell our trade-in at 18,000.00. Our pay off on our trade-in is at $1,338.66. Which we were ripped off by looking at the old contract that was not valid due to an error done by the dealership. Not our error but the dealer 'cause we addressed to them from the start.
We asked what will happen if we refuse to sign the new contract. Larry, Juan and Victor told us that they will contact our "chain of command". *We are military as to speak.* Now that's a threat, 'cause we all know our chain of command can not force us or anyone to sign into a contract that we do not feel is right to us if we're beind done wrong.
We are speaking to an attorney as of today. Victor told my attorney that the vehicle (our trade-in) was sold and we can't get it back. Now, how can Hoy Fox Toyota sell our trade-in if they don't have the title nor is the vehicle paid off? The vehicle is still registered to us. The contract was not funded by the bank for the new vehicle. We tried to turn in the new vehicle but Hoy Fox refuse to take it. We fear of leaving it on their lot and they would mess it up and put the blame on us.
So the new vehicle is not being driven and is parked. We ask that Hoy Fox give back our trade-in and we will still finance the new vehicle, but they refuse to do that deal. They want to keep the trade-in.
As of today 9-9-2012, we drove by Hoy Fox Toyota and spot our car. We took photos of it and even the vin number. NOW get it, Victor said it was sold. Caeser who spoke to one of my supervisor at work stating that it was aduction off on Tuesday 4 Sept.
We did a carfax and it shows the vehicle was put up for sale on 5 September 12. They even have it up on the website. So explain how can some folks be so stingy trying to make money by lying and cheating off customers? I know we are not the only people who Hoy Fox Toyota done wrong to. Hoy Fox Toyota is taking advantage of Soldiers-- Soldiers who give their lives to defend this country, for their freedom. And this is how we get treated?
We will stand tall and take it all the way up. Hoy Fox Toyota is not a place to finance any vehicle. I heard enough horrible stories that just put a bad taste in my mouth. I would never recommend this dealership to anyone!
Justice need to be taken!
This report was posted on Ripoff Report on 09/09/2012 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hoy-Fox-Toyota/internet/Hoy-Fox-Toyota-Try-to-get-us-to-resign-a-new-contract-after-the-bank-did-not-buy-the-cont-938842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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