- Report: #278180
Report - Rebuttal - Arbitrate
Complaint Review: Hsbc Mortgage Services
Hsbc Mortgage ServicesP O Box 9068 Brandon, Florida U.S.A.
Hsbc Mortgage Services i was notified by phone on April 16th that my april mortgage payment was late. through research on my part I found that the payment was actually received on April 7th. There was no late payment. They reported this as a late payment to the credit reporting agencies. Brandon Florida
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And they were also turning my mortgage over to another mortgage company (CitiMortgage) in May. I told them that the payment for April was received April 7th and not to report this the credit bureau as a late since the payment was not late. They did so anyway and in May I had to pay 2 months payments and when they did receive it they held on to it for 2 weeks before turning it over to CitiMortgage. Which made 2 late payments reported to the credit bureaus. Now I can't get a lower rate mortgage because of HSBC holding my payments for 2 weeks, before turning them over to CitiMortgage CitiMortgage does not know that when there is a holiday in that month there is no mail delivery. I mailed my July payment to them on July 5th which they received on July 9th, how is this a late payment when you are given until the 16th of the month before it is considered late.
This report was posted on Ripoff Report on 10/10/2007 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hsbc-Mortgage-Services/Brandon-Florida-33509/Hsbc-Mortgage-Services-i-was-notified-by-phone-on-April-16th-that-my-april-mortgage-paymen-278180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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