- Report: #1045140
Report - Rebuttal - Arbitrate
Complaint Review: Htowire.com
Htowire.com Hotwire Avoid Hotwire and its affilate business, Internet
*Consumer Comment: Just so we get this right.
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I booked a car rental through Hotwire.com and they selected Alamo. However, when I received the emailed itinerary from Hotwire I was shocked to learn that the wrong month was booked. I swear I triple checked the dates before submitting the reservation. I immediately phoned their support and was further shocked that they refused any attempt for correct the error in the dates, even though it was more than 30 days in advance, and even more shocking, they refused any form of a refund on the $465.17 charge (Just image if I had booked a car for more than two weeks!). And to no surprise, my bank decline reversing the dispute on the Visa credit card; and with pleasure, the bank has received their card cut in two. I did rent from Alamo via another service that did not take money up front and allowed fully refundable cancellations. Their price was equivalent to the Hotwire theft.
In retribution, boycotting business that affiliate with Hotwire is a solution to shunting their predatory business model. The A+ rating with BBB reveals more about the BBB reliance on selling out ratings than less on their reputable service.
This report was posted on Ripoff Report on 04/22/2013 12:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Htowirecom/internet/Htowirecom-Hotwire-Avoid-Hotwire-and-its-affilate-business-Internet-1045140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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