- Report: #1053637
Report - Rebuttal - Arbitrate
Complaint Review: Hubler Chevrolet
Hubler Chevrolet8220 South US 31 Indianapolis, Indiana USA
Hubler Chevrolet (service department manager) scam, ripoff, withheld information, rude and should be FIRED Indianapolis Indiana
*Author of original report: Ironic
*Author of original report: HUBLER LIES AGAIN
*UPDATE Employee: that is one side of that story
*Author of original report: Still no resolution
*Author of original report: Continued Problem with Hubler
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This is a 2 part issue: My roomate and I both purchased cars from Hubler in mid April, 2013. My financing went through just fine however the roomate had quite a few hickups to it, several return trips to the dealer, just issue after issue(this will be a separate report) Now begins the real problem, not even a week after us buying the cars we BOTH start having mechanical issues. My car was a 2011 HHR with only 45k miles on it. Have the car fax and maint. reports. I take it to the shop the 1st time complaining of engine troubles and clicking in the passengers front wheel area...they take it for a drive, 2 hrs later telling me " there's nothing wrong with the car, this is how they drive" I explain that the engine bogs down on excelleration and they say, "no, it's only a 2.2l engine, this is how they are" I left, didn't want to argue. went to another dealership and test drove exact same car, didn't drive the same at all.
2 weeks later, take it back to Hubler service and copmplain that it's getting worse, the gas milage isn't good, it's bogging down more, this isn't right. Tell them how I've driven another HHR, same engine and all and it performed much different. 2 hours later, same story, "can't find anything wrong with your car, Oh and you said it was in 2 weeks ago? no record of that...???"
Not even a week later, check engine light comes on, mind you this is all in the 1st 30 days, the car is warrantied by GM and Hubler right? WRONG! Here is the kicker...Today, 5-24-13 I finally get an appointment to get it back in the shop for the 3rd time, same issue. Drop off at 8:15am with John Armitage (he was perfectly friendly by the way) He informs me that I may be charged a $95 diagnostics fee, I explained the history and that I feel I shouldn't have to pay and he said we would discuss it when I pick up the car. I'm thinking great, they are going to find the problem now and fix it for good. WRONG!. I get a call at 2:40 pm, "the stabilizer bar is loose, the fuel system is clogged and some kindo of solinoid is frozen and not opening causing all the engine malfuctions...this will cost you about $700 pluss the $95 diagnostics" I imediately explained that I shouldn't have to pay for any of this due to the history already since buying the car and that I can't passibly afford to pay for all this. John calls me back, says OK, no problem, we aren't going to charge you this time, well fix the fuel issue and come get the car.
I arrive only to find out they weren't fixing anything, they were disnmissing the $95 fee, that's all and required a signature. I read everything before signing, there is nothing about what needs to be fixed,costs, nothing, just that they checked it out. I said, "I assume I get a copy of the diagnostics, the service notes etc" am promptly told " no, you refused to pay the diagnostics fee" that stared quite an argument to which John Suddeth "service manager" became involved. He was very rude, refusing me the information I was requesting, words were exchanged back and forth, ultimately with him litterally ripping the documents out of my hands when I suggested his boss come deal with this disaster of a situation. I get pulled into "Don's" office and the battle over me getting a copy of the service records etc continued, when mentioning LEMON LAW I was promptly told to leave or they were calling the police. By all means, CALL! I went to the inside service desk requesting a Hubler manager to deal with this and was told no management was in today, REALLY?? Hubler is definately hiding something and trying to pull a fast 1 on me with what is supposed to be a "Cerified Pre-Owned" car.
I am in desparate need of this being handled, my car being fixed and not at my expense, I did what I was supposed to, they apparently did not. Not to mention this "service manager" needs to be fired, on the spot.
DO NOT BUY FROM HUBLER!
This report was posted on Ripoff Report on 05/24/2013 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hubler-Chevrolet/Indianapolis-Indiana-46227/Hubler-Chevrolet-service-department-manager-scam-ripoff-withheld-information-rude-an-1053637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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