- Report: #708292
Report - Rebuttal - Arbitrate
Complaint Review: Hudson Toyota
Hudson Toyota599 Route 440, Jersey City, NJ 07305 Jersey City, New Jersey United States of America
Hudson Toyota Beware of Hudson Toyota's Service Center's Auto Detailing/Auto Destroying Jersey City, New Jersey
*Consumer Comment: Jerome, Did you 'Google' this- TOYOTA TWITTER SLUDGE, and go to that site.......
*Consumer Comment: KARL.....I 'GOOGLED' it...yes, as per your request....
*Consumer Comment: BREAKING NEWS: Make sure to 'Google' this- U.S. TOYOTA PLANTS MAY SHUT, and read......
*Author of original report: "Auto Detailing" @ your own risk, not responsible for damages incurred in the process :-p
*Consumer Comment: JEROME, IF YOU TYPE IN 354721 AT THIS SITE YOU CAN......
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Went to HudsonToyota Thurs, 2/10/11. Recalling past incidents: step boards dented from routine oil change & HID ballast burned-out after routine service. Service manager denies replacement using unauthorized"after-market" parts. Enough to be skeptical/cynical w/ poor quality service. Upon ocular inspection, "Domo", chief mechanic said every vehicle checked-in gets inspected, evaluated & defects documented - owner must accept recommended repair as dictated by warranty terms. Promised by Thurs, 2/17/11. Called @ 3pm, Reza Amin, service manager, purple team declares ready in 2hrs. Inquired bill's total & surprised by exorbitant amount of $3.6T. Requested FREE leather reconditioning/carpet shampooing & Reza offered full auto detailing. Tagged along wife upset w/ unexpected bill. Arrived @ service center 5:30 pm. Patiently waited for unfinished vehicle. Wife reviewed bill for discount - labor totaling $2.5T but never granted. Vehicle finally delivered 7:15pm. Attention caught by wet wheel rims. Ordered detailer dry up rims. Up close, noticed white, "milky" patches on all Jaos Victron Ziga 2pc forged alloy wheel rims. T'was nightmare unfolding since patches indelible. Reza wiped rims stubbornly embedded & laminated on rim surface. Reza assured not to worry offering replacement as final option. Noticed ff day 1 missing wheel nut casting doubts for proper torquing/tightening. So devastated, disappointed & disgusted w/ latest incident. Charged a hefty amount & getting 4 damaged rims! Demanding all 4 rims replaced since purchased br new in showroom condition. Also demanding Hudson Toyota shoulder mounting fees @ OK4WD. Won't accept rim repair by power buffing avoiding damaging protective coating, accelerating deterioration, weather tarnishing & high maintenance. Sick & tired of numerous futile emails w/ Hudson Toyota offering only refurbishing services which I disagree since wheel rims excluded in service repairs - hence demand for payment for br new wheel replacement costing $3,608.xx
This report was posted on Ripoff Report on 03/20/2011 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hudson-Toyota/Jersey-City-New-Jersey-07305/Hudson-Toyota-Beware-of-Hudson-Toyotas-Service-Centers-Auto-DetailingAuto-Destroying-J-708292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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