- Report: #498388
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Corporate Headquarters, Hughes Network Systems, LLC
Hughes Corporate Headquarters, Hughes Network Systems, LLCHughes.net Germantown, Maryland United States of America
Hughes Corporate Headquarters - Hughes Network Systems - HUGHES - Hughesnet - Hughesnet Satellite - Hughes Communications Hughesnet is a scam Germantown, Maryland
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I contacted them on the 28th day of my 30 day trial period by email to let them know i wanted to cancel service, heard nothing back. Tried again a few days later, heard back immediately. They informed me that I was on my 31st day and would be subject to another month's charge plus an early termination fee of $400. I called their customer service and got a rep with a very heavy Indian accent who I could not understand at all, and who I am pretty sure could not understand me either. I asked to speak to a supervisor and was left on hold until my handset went dead....I don't know for sure how long.
I immediately disconnected all equipment, grabbed my other phone handset, and called my credit card company, who informed me that the second monthly charge had already been honored and I will now have to wait until it drafts and dispute the charge then.
My computer now has several connection issues, even though I reinstalled AOL and am using them instead of Hughes' service, caused apparently by the settings the installer set while he was setting up my account. He manually entered a new IP address, which so far I have had no success in repairing.
Hughesnet is a scam, plain and simple. I would not recommend them to anyone. AOL may be slow, but at least they are honest.
This report was posted on Ripoff Report on 09/21/2009 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Corporate-Headquarters-Hughes-Network-Systems-LLC/Germantown-Maryland-/Hughes-Corporate-Headquarters-Hughes-Network-Systems-HUGHES-Hughesnet-Hughesnet-Sa-498388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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