- Report: #195534
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net - Direcway
Hughes Net - Direcway11717 Exploration Lane Germantown, Maryland U.S.A.
Hughes Net - Direcway ripoff doesn't care Germantown Maryland
Installer came to put in dw7000 etc and dish. Upon arrival I noted that the installer didn't have a ladder to get on my roof. He kept saying you'd do better with a pole mount. I am like I live on a very high ridge with a perfect view of the southern sky. He is like you'll have to reaim it due to wind in months etc.
So he telling the virtues of pole mounting etc. I had to leave my wife was here I said ok whatever. But he didn't give any estimate of what it would cost just did it and then said 190.00.
I know a pole is considered more but it would have been nice if he said upfront. Then he leave about 50ft of excess cable just thrown under my crawl space in a tangled mess. I also know that for the best reception and esp transmission you want a clean very little excess in the cable or as ohms law explain the more wire the more resistance the less performance.
I called said I was disappointed etc called hughes they said take it up with the installer. I felt they were saying just take it up the a** and deal with it.
Bottom line 3 days in my best dl has been 911mbps once most it is 408 -480 and my up has never exceeded 47k.
I get the set this and that in the browser and do this reset the modem etc. From some service rep located in a far away land that I can't understand. "outsourcing blows".
So I guess stuck with marginal service etc. I understand i'd would never get the speeds of true broadband but close to stated would be nice.
So in the end buyer beware. It isn't all its cracked up to be. I have contacted the local consumer reporter and they are doing an feature about it. Maybe if they get ahold of someone located on USA soil i'll get a response.
This report was posted on Ripoff Report on 06/08/2006 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net-Direcway/Germantown-Maryland-20876/Hughes-Net-Direcway-ripoff-doesnt-care-Germantown-Maryland-195534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.