- Report: #975045
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net Gen 4
Hughes Net Gen 411717 Exploration Lane germantown, Maryland United States of America
Hughes Net Gen 4 False and extremely misleading advertising and operations germantown, Maryland
Use only a credit card with a prepaid limit or a prepaid card,
Do not give them bank account information or if you must, open a bank account with only enough money in it to cover their charges (and the banks of course,) add to it monthly.
Get any promises in writing .
Need tech support, forget trying to get hold of them (India), call the sales dept. and scream, they'll patch you through but good luck on any resolution.. (they are quick to answer sales calls).
Hughes net gen4 claims speeds up to 10 MPS, you will never see it but in short packet bursts at the beginning of a URL request, never a burst that lasts more than a few packets, 2 months of continuous monitoring of all incoming and out going traffic and speedtests by speakeasy and speedtest show anaverage of 3 to 4 MPS max.. Kinda like saying your 125 horse engine is developing 170 horsepower when you floor it with no load, it will destruct after a few seconds.
Their tech support is in Mumbai, India and their sole function is to sell you more tokens of bandwidth, otherwise they are worthless.
They advertise they are available 24/7, maybe, but they wont answer phonecalls or chat requests,(based on hours and hours of trying..
The sales rep and installer made sure I knew about their FAP (fair use policy), and the fact that Hughesnet throttles speed back, but both said I might drop to as low as 1MPS, which I could live with. Would that it was true, my speedtests reveal they throttle you back to 18 to 30 kps, far worse than dialup. The reality is they shut you off, because virtually all web pages will time out before they can even load which means you are essentially shut off, BTW even their own website and tech support wont work at this low of a speed,,
I also monitor all incoming and outgoing traffic from my router to their modem, monthly My actual traffic is only 2/3 of their reporting which means their modem and satellite communications is charging you for their internal communications or it just disappeared into thin air..
I mean all businesses tend to exaggerate claims but this borders on criminal.. I have filed complaints with FTC and BBB, suggest you do the same..
I have had my lawyer send them a Documented Breach of Contract warning letter, and they will never see a dime of any early termination fees, etc. when I switch providers, If you decide to follow through, file the suit in your local small claims court, make them come to you to respond,, good luck with this bunch..
This report was posted on Ripoff Report on 11/28/2012 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net-Gen-4/germantown-Maryland-11717/Hughes-Net-Gen-4-False-and-extremely-misleading-advertising-and-operations-germantown-Ma-975045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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