- Report: #610446
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net Internet Service
Hughes Net Internet Service16060 Industry Drive Gaithersburg, Maryland United States of America
Hughes Net Internet Service Not forthcoming with all information Gaithersburg, Maryland
We presently live in an area that is sparse on internet providers and thought we would try Hughes net because of the commercial. We learned the hard way that they failed to provide all information before we signed up. When the system failed to work, my husband contacted them and learned we would need to get a complimentary "token". This lasted all of 5 minutes. When I called, I could not understand the assistor and I discovered that the customer service is contracted out. I finally spoke with a "technical person" who admitted the service is not for a 3 computer household. His attempt to suggest downloading at 2am to 7am was laughable and he seemed to imply we should be monitoring our usage. (Did I mentioned that the tools on the service were not working so you could monitor?)
Needless to say, we have cancelled the service and will be mailing back the box. I also will file complaints with the federal and state authorities since they seem to believe we are not cancelled until 6/25/10, the date the bill is paid to instead of 6/4/10.
Beware of Hughes Net !!!!
This report was posted on Ripoff Report on 06/04/2010 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net-Internet-Service/Gaithersburg-Maryland-20877/Hughes-Net-Internet-Service-Not-forthcoming-with-all-information-Gaithersburg-Maryland-610446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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