Mislead by commercials that claim faster internet connections, only to be sold the slowest piece of equipment known to man that fails minutes after the warranty expires- imagine that-- an hour and twenty minutes has been the shortest phone call I have experienced with customer service, only to be asked to "call back tomorrow when we might have an update for you."
Motem failure, forced to buy a new motem, well not really, they were going to sell me a refurbished motem for a higher price than the upgrade special they are currently advertising! So, I reluctantly agreed to pay for the upgrade only to receive it without a powersupply. I had to pay for that too, shipped seperately of course because I personnally didn't request it on the last two hour phone conversation that was "escalated" to technical support.
All the while going on 40 days now without internet capabilities, while I am waiting for parts to arrive. Still waiting, for a power supply that was supposed to have been shipped and received last week that they do not have a tracking number on. Please call back in 48 hours, we may have an update for you.
When I asked for a phone number to their corporate office so I could complain about this process, I was told their corporate office doesn't have telephones! I asked for the email address, but then remembered I don't have internet connection! I did get their address, so snail mail it is! I wonder if my complaint will get there before my powersupply arrives.
Amazing I am still receiving a bill for all this wonderful service they have provided to me.
Tired of being walked on...