- Report: #438838
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net
Hughes Net11717 Exploration Lane Germantown, Maryland U.S.A.
Hughes Net Internet Service paid up for one year but was stopped by company Germantown Maryland
*Consumer Comment: WELL ?
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On Thursday (March 26th) my service stopped. Further phone calls to Customer Service has produced nothing but "we can't do anything because it has "Escalated to Higher Management". I talked to a supervisor that day and he said his hands were tied. He also informed me that this should have been taken care of within 48 hours. Hughes Net had left me a number to call with a PIN. When I called that number I was told I had to call within 7 days in order to use the PIN. I called on day 5 and the PIN number was no longer viable. So I have driven 6 miles into town to use my laptop to write another email to Hughes Net, This time I told them if I didn't have my service restored by 5 pm PST Monday March 30th I was going to my Lawyer the next morning.
This report was posted on Ripoff Report on 03/29/2009 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net/Germantown-Maryland-20876/Hughes-Net-Internet-Service-paid-up-for-one-year-but-was-stopped-by-company-Germantown-Mar-438838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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