• Report: #1061475

Complaint Review: Hughes Net

  • Submitted: Sun, June 23, 2013
  • Updated: Sun, June 23, 2013

  • Reported By: Krizup6 — Kansas
Hughes Net
Internet USA

Hughes Net Deceptive contracts  Internet

*Consumer Comment: Read the contract

*UPDATE Employee: We're Here to Help

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I canceled my Hughes net subscription today do to poor service.  I was told today that I would be charged $350 for cancellation because I had accepted a 24 month agreement.  I told them at no time did I accept this phantom agreement and at no time was I ever told by a sales rep or anyone else that I would be subject to a 24 month agreement.  The rep on the phone told me I signed a piece of paper after installation that had the terms and conditions of there so called contract.  I told the rep I only signed a piece of paper that the installation contractor told me was to show that the installation was done and everything was working.  Even during the sales call when they were selling me the product I was never told about a 24 month agreement.  The rep during my  cancellation call told me that when I signed the paper work that i was agreeing to hughes net terms and conditions.  I said oh really so your telling me that on that piece of paper it stated that when i signed I would be subject to a contractual agreement for 24 months.  The rep stated yes and no.  No meaning that the paper I signed didnt state that and yes that the paper I signed had a spot that stated I agreed with the terms and conditions.  My problem here is the terms and conditions of this contract were not on the paper I signed and not to mention the technician deceptive act of not informing me of what I was actually signing and telling me false information.  I also recorded the call with hughes net during my cancellation.


This report was posted on Ripoff Report on 06/23/2013 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net/internet/Hughes-Net-Deceptive-contractsnbsp-Internet-1061475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Read the contract

AUTHOR: Bud - ()

When you sign up to hughes net, like any other company, they have you sign a 12 or a 24 month agreement.  There is a fee assesed to install your satellite, mounting option and modem, some of this pays the installer.  Hughesnet does not bill the whole amount at once to you unless you cancel.

If you choose 24 months then your $380 was broken down in to 24 payments plus your monthly fee.  When you cancel, they still have to pay the installer that installed your satellite and now they have to pay an installer to come get it.

If you go to a mechanic and he says the alternator is bad, and he charges you $400 to change it, only to find out your still having problems and its the battery and the mechanic charges you another $150.  Should he give you the $400 back from the alternator because the battery was at fault?  The mechanic, like the installer, still has to be paid for work preformed.

The new service they offer now I believe is 10meg down 2 meg up which is basically the same thing as regular Road Runner. Remember, you can not compare Vios, Dialup, ISDN, Cable or DSL to satellite.  With a satellite you are your own personal earth station connected directly to a satellite in the sky. It takes time for data to go from your keyboard, through the satellite, to the satellite in the sky and back down to your computer..

Read the contract well, understand what your being charged for before you order, get it in writting so you can see the terms.  Also, the installer does have you sign a piece of paperwork before he leaves after installation is complete.  This is NOT a contract.  

This is just to state that the service is satisfactory before he leaves.  If its not satisfactory, then do not sign! Your contract is signed and sealed before our company even receives the workorder to install, installer has Nothing to do with a contract or is even aware of what service package you ordered.

Thank you,

Bud

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#2 UPDATE Employee

We're Here to Help

AUTHOR: Sara for Hughes - ()

Hello Krizup6, I'm sorry to hear that you were misled. Your 24 month commitment should have been discussed with your during your sales call. I'd like to review your sales call recording to confirm that it wasn't and if appropriate help with the early terminate fee. Please send an email to communitysupport@hughes.com that includes your account number or the phone number associated with your account (you may also use your latest case number instead), the name on the account and a link to this conversation. I look forward to your reply. Thank you, Sara for HughesNet

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