- Report: #1061475
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net
Hughes NetInternet USA
Hughes Net Deceptive contracts Internet
*Consumer Comment: Read the contract
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I canceled my Hughes net subscription today do to poor service. I was told today that I would be charged $350 for cancellation because I had accepted a 24 month agreement. I told them at no time did I accept this phantom agreement and at no time was I ever told by a sales rep or anyone else that I would be subject to a 24 month agreement. The rep on the phone told me I signed a piece of paper after installation that had the terms and conditions of there so called contract. I told the rep I only signed a piece of paper that the installation contractor told me was to show that the installation was done and everything was working. Even during the sales call when they were selling me the product I was never told about a 24 month agreement. The rep during my cancellation call told me that when I signed the paper work that i was agreeing to hughes net terms and conditions. I said oh really so your telling me that on that piece of paper it stated that when i signed I would be subject to a contractual agreement for 24 months. The rep stated yes and no. No meaning that the paper I signed didnt state that and yes that the paper I signed had a spot that stated I agreed with the terms and conditions. My problem here is the terms and conditions of this contract were not on the paper I signed and not to mention the technician deceptive act of not informing me of what I was actually signing and telling me false information. I also recorded the call with hughes net during my cancellation.
This report was posted on Ripoff Report on 06/23/2013 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net/internet/Hughes-Net-Deceptive-contractsnbsp-Internet-1061475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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