• Report: #185482

Complaint Review: Hughes Network Systems - Direcway

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  • Submitted: Fri, April 07, 2006
  • Updated: Fri, April 07, 2006

  • Reported By:Lubbock Texas
Hughes Network Systems - Direcway
www.myhughesnet.com Chicago, Illinois U.S.A.
  • Phone: 866-347-3292
  • Web:
  • Category: Internet

Hughes Network Systems - Direcway ripoff Chicago Illinois

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This company is supposed to be providing me with a reliable internet connection, but they keep having equipment problems. I cannot use dial-up and there is no other service available in this area.

Since March 6, 2006, my service is interrupted at least 6 or more times every day for periods of anywhere from 1 minute to over an hour. Each time this happens I get an error message stating the problem is with their equipment.

I work for a large company and the internet is my connection to them. Each time I lose my internet, I am also losing time from work. I cannot begin to list all the problems this is causing both me and the company.

I have tried calling Hughes/Direcway many, many times. I always end up on hold for literally hours. Last week I held for 2 1/2 hours before giving up. One time I reached a person who apologized, said it was their equipment, gave me a case number and said to call back if it happened again.

I've tried contacting them through their website, but I lose my connection before I ever get to the help area.

I pay a lot each month for this service and I am definitely not getting what I pay for. I have resorted to writting and mailing a letter requesting credit for all the down time and improved service.

As soon as there is other internet service in my area, I will change. Though I don't know how I will cancel Hughes/Direcway as it appears to be impossible to contact them.

Holly
Lubbock, Texas
U.S.A.

This report was posted on Ripoff Report on 04/07/2006 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Network-Systems-Direcway/Chicago-Illinois-60693/Hughes-Network-Systems-Direcway-ripoff-Chicago-Illinois-185482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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