• Report: #309702

Complaint Review: Hughes Network Systems - Hughesnet, Pradman Kaul Pres. And CEO

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  • Submitted: Sun, February 17, 2008
  • Updated: Thu, February 09, 2012

  • Reported By:Burton Ohio
Hughes Network Systems - Hughesnet, Pradman Kaul Pres. And CEO
11717 Exploration Ln. Germantown, MD 20876, 10912 Barn Wood Ln. Potomac, MD 20854-1330 Germantown,Potomac, Maryland U.S.A.

Hughes Network Systems - Hughesnet, Pradman Kaul Pres. And CEO The folks in India are friendly enough but the company apparently won't let them really fix the speed problems. Germantown, Potomac Maryland

*Consumer Comment: Hughes Net Ripoff

*General Comment: Hughesnet

*Consumer Suggestion: sonnyb

*Consumer Comment: Speed throttled to 85K between hours 3pm cst to 11pm cst, every day

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I spent 14 Months in Southern Afghanistan working for our country. The most important thing to me was to be able to keep in touch with my family while I was gone. We can not get a DSL where we live and it appeared to us that the best service available was hughesnet, formerly directwav.

We pay for a plan that states speeds up to 1500 kbps. Here is were the joke come in. More than seventy five percent of the time while I was online with my family we had a 7 to 30 minuet lag in communications. At first I though it was our satelite not giving us enough bandwidth. This was found not to be the case. The problem was with Hughesnet service and bandwidth.

I have been home now for just over 1 year and guess what. after countless calls to our friends in India I still have less than 200 kbps download speeds. I have sent a letter to Mr. Kaul directly in an effort to get some help from the big dog but 15 days have past and I did not even get a confirmatiion of receipt.

Apparently Mr. Kaul and his board of directors do not think this is an issue as I only pay $75.00/ month. Perhaps, if it is not already in the works a class action suit is in order to show how small they really are. I would imagine that $75.00/ month multiplied by over 100,000 users would get the attention of the stock holders.

My next calls will be to the Attorney General of the State of Ohio, the BBB, the PUCO and to the Federal Trade Comm. Any other suggestions?

PS: Has anybody ever heard of Hughesnet uncensored? I paid $25.00 donation to these guys for an upload that actually did increase my speeds drastically. Once I contacted Hughesnet Tech support in India, and they had me try there "things" again, my speed went away again.

Sonnyb
Burton, Ohio
U.S.A.

This report was posted on Ripoff Report on 02/17/2008 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Network-Systems-Hughesnet-Pradman-Kaul-Pres-And-CEO/GermantownPotomac-Maryland-2087620854-1330/Hughes-Network-Systems-Hughesnet-Pradman-Kaul-Pres-And-CEO-The-folks-in-India-are-frie-309702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Hughes Net Ripoff

AUTHOR: tracy - ()

Did you ever get anything done about your huges net account. I am having massive issues with them and I just got service on 12-3-2013.

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#2 General Comment

Hughesnet

AUTHOR: Judy barfell - (U.S.A.)

What a ripoff Hughesnet is. I recently moved and Hughesnet is the only internet in my area. After seeing their ads on TV, I assumed I would be getting a really fast internet speed. What a surprise I got after signing up for it that it is slower than dial up. I am looking into filing a lawsuit for false advertising. They have you sign up for 2 years, but you know, I would be willing to pay the termination fee if I can get them to court over the false advertising. Hughesnet sucks big time, plus if it's foggy or cloudy, the internet doesn't work at all.
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#3 Consumer Suggestion

sonnyb

AUTHOR: Paleotoledo1 - (U.S.A.)

Try also contacting the federal communication's commission Ive had their hn9000 for two months and have been knocked off line 7 times all together, they knock my speeds down in the name of their fap policy,And whats funny is is that i do not even attempt to stream video's or music. This hughesnet uncensored Ive never heard of it. Thank you for the warning about mr Kaul.
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#4 Consumer Comment

Speed throttled to 85K between hours 3pm cst to 11pm cst, every day

AUTHOR: Lost Again In 2008 - (U.S.A.)

I also am caught up in this fraud. Remarkable at 3:01pm cst and until 11pm cst my speed is throttled down to 85K, 10 hours everyday for the past 2 months on schedule.
Magically reverts to 1.0-1.4 meg at 11:01pm cst.
India Tech Support will not transfer me to Advanced Support, because it works half
the time. Their words.

I'm a retired Broadcast Engineer since 1969 and know I want off this transponder.
To think everyone else on 117w bird, frequency 1050 meg is suffering also.
Pure and simple fraud.

Reading your post saves me the time of even trying the CEO, but I will...

Marsh
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