• Report: #667496

Complaint Review: Hughes Network Systems, LLC

  • Submitted: Thu, December 02, 2010
  • Updated: Thu, December 02, 2010

  • Reported By: Sarah — Missouri United States of America
Hughes Network Systems, LLC
11717 Exploration Lane Germantown, Maryland United States of America

Hughes Network Systems, LLC false advertising, cost of upgrade and broadband lie, tech scam, fraudulent insurance, false information Germantown , Maryland

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Hughesnet Flyer stated the cost was $49.00 a month and 50 times faster than dial up. After tax and the $6.00 insurance fee, the cost was approximately $59.00. A couple of days after we were connected, I could not get on the internet. Called tech support and they could solve it, then gave me a number to call who knew more about the problem.

I called the number and they said they could not fix it either, that they were going to send someone out, which would cost $29.95. I told them that we have insurance, they said, "The cost would originally be $99. and with insurance it only costs $29.95." They failed to let us know that when we purchased the service.

They said it would be 2 days before they could get here, so I hung up. I then unplugged the router for awhile, plugged it back in and walla - it worked.

A couple of weeks later I tried to get online, but I was blocked, so I called the company and they said because of my downloads, they must charge an additional fee of $5.00, but I could get 1 free. So I did. A couple of weeks later, again I was blocked, so I had to pay the additional $5.00. They failed to tell me they charged for a certain amount of downloads when I agreed to their service. They said an upgrade would allow for more downloads.

Since their internet connection was soooooooo slow, we decided to upgrade. I called the company and they said it would be an additional $20.00 and the speed would be equal to DSL. I wanted to be assured so I stated, "my monthly cost will be $79.00 then, right!" They said yes. I asked again, "My total bill per month will be $79, right?" They said "that's correct, the bill will be $79 per month". So we upgraded.

We waited and waited for faster internet, but it didn't come. Well, may a little bit because my husband said, "can you see a difference?" I said, "I think I can, but I'm not sure". It was hardly noticeable...And we were stuck.

Then the bill came, $100.03 a month. I called the company, to no avail. They just argued. We want to cancel, but the cancellation fee is $400.00 if we cancel before 2 years is up...Regardless if their service is bad or the cost is not what they said.

Last night I could not get on the internet. I tried again this morning but could not, so I called Hughesnet. I talked to one tech, got disconnected, called again and there was a 10 minuet waiting period. Hung up, called a little bit later, the wait was only 5 minuets. A lady answered and said there was nothing she could do and gave me a number, the number that charges $5.00.

I hung up, decided to unplug the modem, plugged it back in and I was on the internet. I then went into hughesnet to see where I could complain about their tech service, but they do not have a complaint department. So I searched on Google and I found tons of other complaints.

We want out of their contract but they say we must pay $400 if we do so before the 2 year period is up. I hope someone can look into this company, because they are hurting a lot of people with their lies and scams. And they have caused us a lot of aggravation and more money than we would have paid for their service, if they would have been honest and up front.

This report was posted on Ripoff Report on 12/02/2010 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Network-Systems-LLC/Germantown-Maryland-20876/Hughes-Network-Systems-LLC-false-advertising-cost-of-upgrade-and-broadband-lie-tech-sc-667496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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