- Report: #359220
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Network Systems
Hughes Network Systems11717 Exploration Lane Germantown, Maryland U.S.A.
Hughes Network Systems - Hughes.net High speed internet at less than dial-up speeds Germantown Maryland
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Another side of this "Ripoff" is their "Fair Access Policy" Threshold. 200MB per 24 hour period except between the hours of 3:00 AM and 6:00 AM for the cheapest plan and 425MB for the most expensive home plan. I have been hit with this during periods when no one was home and no computers were operating. They also consider "page" loading as downloading. This counts toward your daily download limit.A page containing a high graphic content will cut deeply into your daily limit. Do not view on line videos of newscasts. You will exceed your limit quickly.
These are only two of the most grievous ripoffs by Hughes. There are others. Such as tech support that does nothing to help but "apologize", Take information and claim it will escalate it to higher levels (which never happens). I have actually reached the highest level of tech support and still do not get satisfaction. Again nothing but apologies. "Executive Customer Service" also provides no assistance. It passes you on to Tier 3 tech support that is no help either. They just get you to do 3 days of testing, call them back and get no help but apology.
Finally, I intend to continue to gather data as proof of impropriety in hopes that I can find a law firm to take on a class action suit. We are not permitted to provide email addresses for contact in this stage of reporting. However, I hope their is some way to get in contact with anyone else who is interested in collecting data and participating in a class action suit. The more people interested, the more appealing a class action suit will become to a law firm.
Join me in going after these thieves!
Leon, West Virginia
This report was posted on Ripoff Report on 08/04/2008 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Network-Systems/Germantown-Maryland-20876/Hughes-Network-Systems-Hughesnet-High-speed-internet-at-less-than-dial-up-speeds-German-359220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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