• Report: #359220

Complaint Review: Hughes Network Systems

  • Submitted: Mon, August 04, 2008
  • Updated: Mon, August 04, 2008

  • Reported By:Leon West Virginia
Hughes Network Systems
11717 Exploration Lane Germantown, Maryland U.S.A.

Hughes Network Systems - Hughes.net High speed internet at less than dial-up speeds Germantown Maryland

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Hughes advertises "High Speed" or "broadband" internet access by satellite. HAH! Only if you access it between the hours of 2:00 AM to 9:00 AM. During normal hours you are lucky to get speeds above 12 KBps. Especially between 4:00 PM to 2:00 AM. I have the data recorded to prove this fact! Hughes will not fix the problem. I have been trying for over a month. That is why I have the data recorded. They claim that since I get high speeds during non peak hours they can do nothing about the problem and that they do NOT guarantee any speeds. I say that if you advertise "high speed" you are required to provide at least a semblance of it at all times! I have also detected a pattern. Almost on the second at 4:00 PM the speed drops to less than 100Kbps (kilo bits per second) on a daily basis. If you divide by 8 you will get the kilobytes per second speed. 100Kbps equates to 12.5 Kilobytes per second. Dial-up gives you up to 56 kilobytes per second. This is not coincidence. It is programmed.

Another side of this "Ripoff" is their "Fair Access Policy" Threshold. 200MB per 24 hour period except between the hours of 3:00 AM and 6:00 AM for the cheapest plan and 425MB for the most expensive home plan. I have been hit with this during periods when no one was home and no computers were operating. They also consider "page" loading as downloading. This counts toward your daily download limit.A page containing a high graphic content will cut deeply into your daily limit. Do not view on line videos of newscasts. You will exceed your limit quickly.

These are only two of the most grievous ripoffs by Hughes. There are others. Such as tech support that does nothing to help but "apologize", Take information and claim it will escalate it to higher levels (which never happens). I have actually reached the highest level of tech support and still do not get satisfaction. Again nothing but apologies. "Executive Customer Service" also provides no assistance. It passes you on to Tier 3 tech support that is no help either. They just get you to do 3 days of testing, call them back and get no help but apology.

Finally, I intend to continue to gather data as proof of impropriety in hopes that I can find a law firm to take on a class action suit. We are not permitted to provide email addresses for contact in this stage of reporting. However, I hope their is some way to get in contact with anyone else who is interested in collecting data and participating in a class action suit. The more people interested, the more appealing a class action suit will become to a law firm.

Join me in going after these thieves!

Leon, West Virginia

This report was posted on Ripoff Report on 08/04/2008 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Network-Systems/Germantown-Maryland-20876/Hughes-Network-Systems-Hughesnet-High-speed-internet-at-less-than-dial-up-speeds-German-359220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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