ED Magedson – Founder
Hughes netInternet USA
Hughes net Horrible service, over priced, and hard to get rid of! Internet
This Internet company has been a rip off from the beginning 22 months ago. Started with the company not telling us we needed a modem during installation. Had to run to the store in the middle of the installation. Left installer sitting in the work van at his own insistence. We went to store only to return and find that he answered my wife's cell phone in our bedroom while gone. Did not want toI upset my wife, so I did not tell her for long time. Nothing was taken, but he did tell me he went into the bedroom to answer the phone because thought I may have been calling.
Next, he installed the satellite next to a power line after telling him not to place it there. The work man's ship was awful to boot. Had to restart the thing frequently. This stuff went on for 2 or months. Called them back, told them Internet was not working correctly and that by now, we could not get the Internet turned on. A part of theirs went out at this point. They tried to charge us a service fee to come and repair the piece. After haggling with them over this issue and it being new service, we finally got them to come out at no charge. I am paying 86.00/month for this servicE mind you. Most probably wonder why we didn't get a new provider? Not even dial up is available and cell service we had was less than adequate. We continued on just because they were the only option. We have been shopping for other options since installation. We just dealt with the crappy service because of this. Now, we found the personal hotspots on cell phones work at faster better speeds than the Hughes Net. We called to disconnect the service. It was at this point,that we found out we had signed a 2 year service agreement and that we are 2 months short of the end of this "contract." this was the piece of paper we signed when the guy got done installing it the first time. We were told it was for the installation agreement and nothing more. No mention ever during the calls for installment that it was a 2 year contract.
We called once to get it discontinued. It wasn't discontinued. We called again today. They are going to discontinue now, but we have to climb up on the house and obtain some small piece of equipment and send back some other stuff or be charged $300. This is suppose to be done by me or my wife. I am taking chemo and she just had surgery, not to mention the electrical risk due to poor installation in the first place. Oh yea, they will send someone to get their equipment, but it won't be cheap. This companies' practices are not consumer friendly.
This report was posted on Ripoff Report on 07/29/2013 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-net/internet/Hughes-net-Horrible-service-over-priced-and-hard-to-get-rid-of-Internet-1070980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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