• Report: #1164061

Complaint Review: HughesNet Colorado

  • Submitted: Tue, July 22, 2014
  • Updated: Tue, July 22, 2014

  • Reported By: JB Emery — Johnstown Colorado
HughesNet Colorado
Nationwide USA

HughesNet Complete failure of service in colorado Johnstown Colorado

*Author of original report: Funny.....

*General Comment: Funny...

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I subscribed to DirecTV and they bundled HughesNet in with them for a Special Price.   I called HughsNet and I asked directly about streaming Netflix and the salesman said that would be no problem at all.  He said the only issue would be online realtime gaming. That would run slow.  

I had the equipment installed and I logged onto Netflix with a brand new Sony 3D BlueRay player and every five minutes it would buffer for 5 mins.  I called that night to get the problem fixed.  What I got were platitudes like "I understand" and "I'm sorry for that" with no meaning behind the words.  This only furthered my frustration.  google.com took 17 seconds just to load the home page.

They told me the "equipment had to get used to the environment" and that my router was outdated.  So we pulled the ethernet cable out of the router and plugged it directly into my laptop.  We then logged onto their website and ran a speed test which came out quite fast.  I then unplugged the ether net cable from the laptop and back into the router and ran the same test with the same fast results.  My other devices were faster too but the speed seemed slower than the 6Mb speed minimum that I was promised.

Almost as soon as I hung up the speed began to slow.   In the morning my wife tried again to stream Netflix with the same terrible results as we had the day prior.  She called and had to go through the same drill that I went through yesterday with the same results.  

I canceled my subscription to their internet today and have also filed a complaint with the BBB.  I have a complaint number with them.  It is ID 10144390


This report was posted on Ripoff Report on 07/22/2014 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet-Colorado/nationwide/HughesNet-Complete-failure-of-service-in-colorado-Johnstown-Colorado-1164061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Funny.....

AUTHOR: JB Emery - ()

Funny,  I think your logic and reason belongs in the dirty water of the bong your smoking.  If I pay a price for a speed I will get that speed or I will cancel the service.  In Colorado there is no penalty for canceling the service in the first three days.  Trust me.  Weather affecting the service???  So does clear night sky acount for a weather related disruption of service?  Your rebuttal is weak, empty, uninformed, and quite ignorant.  Also review the 300+ other complaints that are on here about HughesNet.  There is a common thread running through them all. BBB has no teeth, but like this sight and like Angies list people read it and make their decisions from what they read.  Had I done so you and I would not be having this conversation because I would have never purchased HughesNet service!  

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#2 General Comment

Funny...

AUTHOR: Tyg - ()

 Funny how THEY are the bad guys when there are so many other factors that are going to effect your internet use. First weather is a HUGE factor. Second, you do realize how many "portals" your data has to go through before it gets to you?? The only thing you have done is cause yourself a ETF. Instead of fixing the issue YOU cancelled. This is going to seriously cost you. Since YOU cancelled, YOU are now liable for the ETF. YOU would have had a case to get THEM to give you back your money AND they would have been able to cancel your contract with ZERO penalties. But since YOU jumped the gun, NOW you are the liable party. I would suggest that in the future you control that temper and work WITHIN the systems involved. Had you done this, then YOU would have been the winner in all of this. But since YOU did not control your temper and you did not work within the system you will be the party that pays the most. YOU cannot sit there and use some flimsy excuse about your speed as a reason to cancel. THAT is self-entitlement and its self-serving. If you had received NO internet, then your excuse would hold SOME weight. Just because your speed wasn't to the level of what YOU wanted is ZERO reason to cancel. It could have been a codeing error. It could have been equipment issues. It could have been a bad hook up. All of these are factors that are NOT your fault and it takes a technician to fix. This would have exempted YOU from the T&C of the contract YOU agreed to. As for the BBB. You can stop because THEY have no teeth. THEY are NOT a regulatory agency. They are a consumer advocate group. In fact, you can PAY to get an A+ rateing. So you can see how funny AND useless they are going to be for YOUR issue. The ACTUAL agency you would have gotten in contact with is called the FCC. But since your complaint has NOTHING to do with the "communication" side, they wouldn't be able to do much except parrot the company line . YOU signed a contract, YOU cancelled the service, YOU are responsible for the ETF. I can only wish you luck in the future. I would give you the advice of control your temper, but from the tone of your post, Im pretty sure you have heard this a lot in your life.

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