• Report: #224653

Complaint Review: HughesNet - Directway

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  • Submitted: Sun, December 10, 2006
  • Updated: Sun, December 10, 2006

  • Reported By:Santa Barbara County California
HughesNet - Directway
11717 Exploration Lane Germantown, Maryland U.S.A.

HughesNet - Direcway false advertising of high-speed Always ON no high-speed consistency Germantown Maryland

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i have wireless satellite service so i should always be on with a connection speed of 54.0 Mbps but the connection speed does not stay at 54.0 Mbps. the speed may be at 54.0 Mbps for a while but then it drops at various speeds. this drop off effects downloads.

i can download videos often times at 100kb-124kb or more per second but with one program its extremely low (1kb-10kb per second). downloading webpages often times takes as long as dialup (even at high Mbps speeds) and then other times quite fast, its too sporadic with no high-speed consistency.

yahoo messenger often gets bumped off for whatever reason. t-mobile (another company ive had problems with) says its the wireless waves which are not strong enough to reach my destination.

i often have to unhook my hughesnet modem and router to reset the ip address in order to get things moving again.

the issue at hand is, what am i paying for? i should have total service, there should be no technological issues here, a company should not go on the market if it can not provide the services that it says, otherwise it is false advertising to say the least.

paying $100 month for dialup speed is ridiculous, id rather pay $10 for the same speed (but without the wiretapping feel-service).

Richard
Santa Barbara County, California
U.S.A.

This report was posted on Ripoff Report on 12/10/2006 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet-Directway/Germantown-Maryland-20876/HughesNet-Direcway-false-advertising-of-high-speed-Always-ON-no-high-speed-consistency-G-224653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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