- Report: #826639
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNetInternet United States of America
HughesNet Did not deliver promised service and stole $400.00- called it a cancellation fee during the trail period Internet
*UPDATE Employee: RE; 826638 - We Can Fix That!
*UPDATE Employee: We Can Fix This
After numerous calls to tech support I cancelled the service during the trial period. This company went ahead and debited my account and literally stole $400.00 from me. They said it was owed the cancellation fee. I cancelled during the trial period. It's been 3 weeks since I cancelled the service and I still have not received my $400.00 refund. DO NOT EVEN CONSIDER USING THIS COMPANY. The customer service and tech support staff are useless.
I ended up tethering my cell phone AT&T to my laptop and found it to be 3-4 times faster than this lame service.
DO NOT waste your money or your time with this company or its service.
This report was posted on Ripoff Report on 01/22/2012 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Did-not-deliver-promised-service-and-stole-40000-called-it-a-cancellation-fe-826639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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