- Report: #826639
Complaint Review: HughesNet
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| HughesNet
Internet United States of America |
|
HughesNet Did not deliver promised service and stole $400.00- called it a cancellation fee during the trail period Internet
*UPDATE Employee: RE; 826638 - We Can Fix That!
*UPDATE Employee: We Can Fix This
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After numerous calls to tech support I cancelled the service during the trial period. This company went ahead and debited my account and literally stole $400.00 from me. They said it was owed the cancellation fee. I cancelled during the trial period. It's been 3 weeks since I cancelled the service and I still have not received my $400.00 refund. DO NOT EVEN CONSIDER USING THIS COMPANY. The customer service and tech support staff are useless.
I ended up tethering my cell phone AT&T to my laptop and found it to be 3-4 times faster than this lame service.
DO NOT waste your money or your time with this company or its service.
This report was posted on Ripoff Report on 01/22/2012 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Did-not-deliver-promised-service-and-stole-40000-called-it-a-cancellation-fe-826639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
RE; 826638 - We Can Fix That!
AUTHOR: ellenm - (United States of America)
SUBMITTED: Monday, January 23, 2012
If you were charged an early termination fee after having your trial period extended and you haven't received a refund yet, we need to investigate. Let's see if it's delayed or still in process.
Call us at the corporate office number and we'll look into it for you. Due to the rules of this forum, I cannot give you the corporate office number but it's available. We'll get to the bottom of this.
#2 UPDATE Employee
We Can Fix This
AUTHOR: ellenm - (United States of America)
SUBMITTED: Monday, January 23, 2012
But, if you were charged an early cancellation fee during the free trial period, something's wrong and it can be fixed at the corporate office.
Give the office a call and get back to us in the forum. Due to the rules of this forum I cannot provide you that number but it is available.
