- Report: #1063783
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNet Hourly Data Useage - While All Equipment Is Turned Off. Slow - Sluggish Internet Service. Poor Customer Service Response Time Internet
*Author of original report: Failed to help
*Author of original report: Hughes Net Help
*UPDATE Employee: We're Here to Help
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In January I was told I needed to upgrade to the new Gen4 internet in order to get the better internet connection and faster speeds I had been promised the 2 previous years. I was swinndled by the installer, who insisted he take the equipment I had previously purchased from HughesNet. Not only had the service not improve I notice right away I was going through an extreme amount of data useage.
I began watching the useage meter/charts and found that even when my computers where completely shutdown there was still hourly useage being consumed at atleast a rate of 2-5 kb per hour. I contacted hughesnet tech support, test were run, system was reset, then more promises where made yet the problem was not corrected.
I was able to aquire a corporate number where I began communicating with them. Where he agreed to give me the credits I was duehelp solve these issues. After several calls and several months there is still poor services issues and the data is still being used when not actually in use.
I have tried for months to get this corrected and even at a corporate level no one is actively trying to correct this issue.
This report was posted on Ripoff Report on 07/02/2013 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Hourly-Data-Useage-While-All-Equipment-Is-Turned-Off-Slow-Sluggish-Interne-1063783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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