- Report: #1045708
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNetInternet United States of America
HughesNet Hughes Net False Advertising, Lies Internet
*Author of original report: Update, thank God
*UPDATE Employee: We Are Here To Help
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Free Standard Installation
Super Fast Speeds = 10-15 MB per second download, 1-2 MB per second upload depending on plan.
THIS IS PURE BAIT AND SWITCH
I had the service set up in January and I also asked them to bill me by mail.
After 1 week of the installation my signal dropped to .14 MB per second. Download was 17 KB per second, (Dial up is 56 KB per second at $10-$20 a month), and stayed that way until April where it all the sudden picked up speed, and I was blasted with "Pay Your Bill Now" notices every time I tried to go onto the Internet.
I find out now that they charged my credit card $110 for the installation of the equipment, and $51.45 for service each month January, February, and March, until my bank cut them off.
You will not receive Unlimited usage either as promised. What I received in April was 10 GB at 10 MB per second slowly tapering down (5 GB = 5 MB per second, etc) to nothing. They tell you that the speed picks up during "Bonus Period" when the service is "free", but that is between 12:00 AM & somewhere around 8:00 AM (when every sensible person would be asleep) and again the signal starts around 9-5 MB per second and tapers to nothing fairly quickly.
Instead of being helped when I called HughesNet, I was put on hold for a long time and then hung up on several times. Finally I was transfered to Tech Support in India and Mexico who I could hardly understand, and who didn't understand anything about my situation. They apologized but wouldn't be able to help me.
I wish that I had seen all the reports on HughesNet here on Ripoff Report before I considered HughesNet.
This report was posted on Ripoff Report on 04/23/2013 09:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Hughes-Net-False-Advertising-Lies-Internet-1045708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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