• Report: #1045708

Complaint Review: HughesNet

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: Bart — Ft. Collins Colorado
Internet United States of America

HughesNet Hughes Net False Advertising, Lies Internet

*Author of original report: Update, thank God

*UPDATE Employee: We Are Here To Help

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HughesNet Promises:

Free Standard Installation

Super Fast Speeds = 10-15 MB per second download, 1-2 MB per second upload depending on plan.

Unlimited usage




I had the service set up in January and I also asked them to bill me by mail.

After 1 week of the installation my signal dropped to .14 MB per second. Download was 17 KB per second, (Dial up is 56 KB per second at $10-$20 a month), and stayed that way until April where it all the sudden picked up speed, and I was blasted with "Pay Your Bill Now" notices every time I tried to go onto the Internet.

I find out now that they charged my credit card $110 for the installation of the equipment, and $51.45 for service each month January, February, and March, until my bank cut them off.

You will not receive Unlimited usage either as promised. What I received in April was 10 GB at 10 MB per second slowly tapering down (5 GB = 5 MB per second, etc) to nothing. They tell you that the speed picks up during "Bonus Period" when the service is "free", but that is between 12:00 AM & somewhere around 8:00 AM (when every sensible person would be asleep) and again the signal starts around 9-5 MB per second and tapers to nothing fairly quickly.

Instead of being helped when I called HughesNet, I was put on hold for a long time and then hung up on several times. Finally I was transfered to Tech Support in India and Mexico who I could hardly understand, and who didn't understand anything about my situation. They apologized but wouldn't be able to help me.

I wish that I had seen all the reports on HughesNet here on Ripoff Report before I considered HughesNet.

This report was posted on Ripoff Report on 04/23/2013 09:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Hughes-Net-False-Advertising-Lies-Internet-1045708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update, thank God

AUTHOR: Bart - ()

Finally, after a lot of hair pulling on my part, I finally reached some people who made sense and tried to help me.

There was Joey in residential tech support who checked my system over the phone and found a loss in signal from my location. (The tech later discovered that this was not the case, but Joey did set up the tech to come out, but Hughesnet canceled it)

I emailed them, after the tech didn't come out for several weeks, also informing them that I had received a double months bill, (by mail finally), which was incorrect as I had sent a money order for the previous month.

At which point I was informed that the bill was wrong and that I only owed this months bill and no more, but Hughesnet had not gone to the post office for at least 2 weeks, where my poor money order must have lain all alone being mugged by advertizments and other mail. :)

I was also told in that email that my credit card had been billed 5 times in the former month and 3 times this month and that each time they had received "Payment - By Credit Card" in the amount of $0.00, hehehe, I had cut them off, but because I was receicing no responce I told them that legally I was 8 months ahead.

This resulted in finally receiving a call from business tech and they connected me with a guy in the Phillipians who was very helpful and reset up an apointment for a tech to come out.

Then there was the lady from the installation department who informed me that I should be able to get 40 GB per month easily.

When the tech came out he found nothing wrong with the system, but he did show me a chart that showed that I had only been receiving throttled service (0.14 MB per second. Download was 17 KB per second) between Februery and March, which ment that I had been paying for services which I did not receive.

Then there was the Lady in billing who gave me a months credit for the months that I never received service.

To those people I would like to give a hearty handshake and a pat on the back. These people, few that they are, helped me immencly. Finally answers and help to soothe my weary heart. God Bless them.

P.S this does not negat the fact that this was for the most part a futility of run around and wrong numbers. Hughesnet is cursed with a lack of understanding of emails (though extremely detailed) and poor communication between departments.  

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#2 UPDATE Employee

We Are Here To Help

AUTHOR: Sara for Hughes - ()

Hello Bart,

Based on your recent post on ripoffreport.com it appears that your system is not functioning up to its full capacity, this is unusual. We would like to remedy this situation as well as discuss your most recent interactions with our call center agents. 

Please feel free to contact me directly via communitysupport@hughes.com. I look forward to hearing from you soon. Thank you, Sara 

HughesNet Community Support
Visit Us in Our Community: community.myhughesnet.com

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