• Report: #1070641

Complaint Review: HughesNet

  • Submitted: Sat, July 27, 2013
  • Updated: Sat, July 27, 2013

  • Reported By: Donna — Goodlettsville Tennessee
HughesNet
Internet USA

HughesNet HughesNet does not really offer faster internet Goodlettsville Tennessee

*Author of original report: Extreme Limitations

*Author of original report: I did just as Sarah asked and...

*Consumer Comment: Downloads

*UPDATE Employee: We're Here to Help

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We obtained HughesNet internet service because it said that it provided faster internet speeds. Since my husband is in the business where he consistently works with computers I told the woman that we needed the best that they offered. She said that they had a Plus service for $99.99 per month. I purchased our equipment. That was also over $300. I had only experienced cable in the past. I was not told that they stop giving you high speed internet after only 20 meg of downloads. Now their downloads include browsing, going on facebook, checking your email, watching movies, and any other normal activity that is done on the computer. So, after one week of service our internet connection came to an almost standstill. I did a speeed check. It came up to a whooping .14 mpbs. A far cry from what I was paying for. We received no warning that our service was going to be interrupted. I mean I had given these people over $400 and for less than a week of service we were cut off.

I called the tech support, because I had no idea that they would do this. He was the one that informed me. I told him that this was a breach of contract. That before you could do anything like this the customer had to be fully informed of this type of business practice. You could not just arbitrarily assume that they knew that normal web browsing was considered "downloading." That is ludicrous. Not to mention that we are paying double what most DSL companies pay for not limiting the usage you have. Why would anyone with a smidge of intelligence sign up for such a service if they actually knew that they practiced this? 

I believe that this company should be investigated by the FCC for such practices. It cannot be legal to promise a service and then not tell the consumer what is included in those limitations. I wasn't worried about the "downloading" because we don't do a lot of what downloading is normaly considered. Streaming has never been considered downloading in my book. Opening gmail was never considered downloading. Checking my facebook messages was never considered downloading.

I plan on getting out of this bogus contract. A legally binding contract has to benefit both parties, and I do not believe that where one company takes your money for a service that it limits without full disclosure is legally binding.


This report was posted on Ripoff Report on 07/27/2013 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-HughesNet-does-not-really-offer-faster-internet-Goodlettsville-Tennessee-1070641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Extreme Limitations

AUTHOR: DDunbar - ()

I'm sorry you are at a loss for words, however, it was not explained that such severe limitations would be made. I had no idea that their download limit was so low and I still believe that should be explained to the people obtaining service. So did a court of law that last year, as I found out recently, ruled against them thinking the exact same way as I.

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#2 Author of original report

I did just as Sarah asked and...

AUTHOR: DDunbar - ()

Absolutely no response. I wrote to the address she provided here. I told them the entire situation and how I was feeling about the situation. I sent along proof of my internet speed with days and days of data. Nothing. Not one word from them. The message was sent to them on the Monday when I saw the HughesNet Rebuttal. Over a week later and nothing back.

We currently are not using their service and have taken down their modem. It was used for the last week and a half to show the sorry excuse of what they call service and how even after they gave me what they said was a "token" my service still was not restored as promised and was still slow. I don't believe that anyone should have slower service in less than a week of usage. That is abosolutely unacceptable. Then to sleep most of the time after their so-called "resotration" and wake up to say that you used it again? How? Ghosts in the house in the middle of the night were on my computer? Please.

 

 

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#3 Consumer Comment

Downloads

AUTHOR: PaulR - ()

I respectfully ast how anyone in this day and age does not know that USING the Internet is applied to your download.  I'm at a loss for words.

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#4 UPDATE Employee

We're Here to Help

AUTHOR: Sara for Hughes - ()

Hello Donna, I'm sorry sorry to hear about your experience. Although we do have monthly allowance restrctions on our Gen4 plans you should have been informed of this before you were signed up for service. I'd like to review your sales call and make things right. If you could, please send your account details to communitysupport@hughes.com and we'll touch base with you to address your concerns. In your email please include your account number or the phone number associated with your account, the name on the account and a link to this page. I look forward to your email. Thank you, Sara 

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