- Report: #1056325
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNet Promised me exceptional internet access that I never got. Wants to charge $400 to cancel account and go to a comany that will follow through with by providing what they say. Internet
*Consumer Comment: Contract
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I signed up for HughesNet on the promise from the company that I would be getting exceptional internet service. I informed them that my son is doing on-line schooling and that I run a business, therefore reliable internet service was a MUST. One week after signup, I called letting them know that my internet was extremely slow and that I wanted someone to look into it. Nothing was done. I called again, this time to cancel, instead of letting me cancel, they had me try different trouble shooting to no avail. They then gave me the number to what they said was the HughesNet Repair Team for help. Turns out this was just a 3rd party company who wanted $150 to"fix" my slow internet. I called HughesNet again to cancel only to be told that I was 6 days past my 30 day trial period and it was going to cost me $400.00 to cancel my service. Had I not have followed their instructions and tried the troubleshooting and repair team, I would not have gone over the 30 days and it would not have cost me anything to cancel. I am now stuck paying twice what I was paying, for internet service that is useless. My son, who is doing online schooling, failed his math class due to loosing connectivety during his finals. When I told the Floor Supervisor that I felt it was unethitical to charge someone for a product they were not getting especially when the customer has done EVERYTHING that they told them to do to fix the problem, he just laughed. It is no laughing matter. I am stuck with useless internet. How can they keep me locked in on a product that they have not delivered????
This report was posted on Ripoff Report on 06/04/2013 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Promised-me-exceptional-internet-access-that-I-never-got-Wants-to-charge-400-1056325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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