- Report: #997412
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNetnone Internet United States of America
HughesNet Satalite signal kept droping out. Technical support put me on hold for hours. Charges $200 installation fee for closing service. Internet
The technician that set up the system had problems from the start. It took him over 45 hours of work trying to get the signal to come in. However, the signal keeps dropping out. In order to get it to work I have to unplug the NETGEAR N900 Router that comes from your satellite box every 15 minutes to 2 hours.
When I call technical support at 866-347-3292 I go through a series of recordings and then I am put on hold. Last Friday I kept it on speaker for over three hours before hanging up. When I called the sales Number 888-813-4432 they tell me "were just a sales office" and then transfer me to the same recordings and put on hold again.
When I finally did get through to somebody they told me it was the type of router I was using so I bought the NETGEAR N900 for $156. It has not made a bit of difference. Bringing up a page took 30 seconds to 2 minutes before Microsoft brought up a page that said "Internet Explorer cannot display the webpage." I would try many times to bring up the page. It would only come up if I restart the router and HughesNet. I was doing every few minutes to maybe an hour apart.
I finally got through to their corporate office at 301-428-5500 hit "0" ask for "Executive customer care." I was told that Hughes will still charge a $200 installation fee. I will be turning this information into the states attorney office.
I had Verizon previous to this. It worked great. I would click on a page and it was there. I will be going back.
This report was posted on Ripoff Report on 01/15/2013 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-Satalite-signal-kept-droping-out-Technical-support-put-me-on-hold-for-hours-C-997412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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