- Report: #1036406
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet
HughesNet3505 Boca Chica Blvd Internet United States of America
HughesNet WORST COMPANY EVER--horrible customer service Internet
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"Account managers" in India use phony American names and some barely speak English (one couldn't read the account numbers and had to bring someone else over to do it). It takes days of repeated calls to accomplish anything, and you get the same excuses every time. My favorite is, "I'll stay on the line with you and make sure you get to the proper person." Good luck with that--they are only allowed to stay on the line for 3 minutes and you will never get through in 3 minutes!!!
And why are we cancelling our business service? Very poor performance, slow service, bandwidth is not as offered, very high cost for poor servce provided, and.....the worst customer service I have ever encountered. My business would go under in a matter of weeks if I treated customers the way HughesNet does. IMO, this company should have their license revoked.
This report was posted on Ripoff Report on 03/20/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/internet/HughesNet-WORST-COMPANY-EVER-horrible-customer-service-Internet-1036406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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