• Report: #331637

Complaint Review: HughesNet

  • Submitted: Fri, May 09, 2008
  • Updated: Fri, May 09, 2008

  • Reported By:Cottonwood California
hughesnet.com/ Nationwide U.S.A.

HughesNet Previously Direcway False advertisment very misleading Extremely slower speeds then promised Plain and simple CRAPPY SERVICE Nationwide

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This company is a horrible rip-off!
I pay for speeds of 800/down and 100/up, but what I actually receive is about 250/down and 50/up!

You ought to try testing your own speeds (customercare.myhughesnet.com/tools/speed test).

I made a call to their customer service about slow speeds I've been experiencing and they tell me that I pay for services UP TO (jkey words here) 800/down and 100/up - which is extremely rare that I actually receive this much - because the network is busy. ALL DAY, EVERY DAY THE NETWORK IS BUSY! ABSURD!!!
Not to mention you can't understand a d**n thing their customer service reps are saying (heavy accent).

I'm finding a new provider TODAY. I think we should organize a class action lawsuit!!!

Also may want to try this number it does work and gets you to corporate direct and fast.................

Call the Corporate Office, press 0 for the Operator and ask for Executive Customer Care.
Hughesnet Corporate 301-428-5500

Samples of my tested speeds:
May 8th, 11:26PM - 249/25 kbps
May 8th, 11:22PM - 388/24 kbps
May 8th, 11:20PM - 368/37 kbps
May 8th, 01:06PM - 655/24 kbps
May 8th, 01:04PM - 362/28 kbps
May 8th, 01:02PM - 442/36 kbps
May 7th, 08:19PM - 172/19 kbps
May 7th, 08:13PM - 194/11 kbps
May 7th, 08:05PM - 144/26 kbps
May 7th, 08:01PM - 171/30 kbps
May 7th, 07:56PM - 55/15 kbps
May 7th, 01:04PM - 846/152 kbps
May 7th, 01:01PM - 713/53 kbps
May 7th, 12:44PM - 811/35 kbps
May 7th, 12:41PM - 498/31 kbps
May 6th, 11:20PM - 224/33 kbps
May 6th, 06:48PM - 319/10 kbps
May 6th, 06:45PM - 263/10 kbps

Cottonwood, California

This report was posted on Ripoff Report on 05/09/2008 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet/nationwide/HughesNet-Previously-Direcway-False-advertisment-very-misleading-Extremely-slower-speeds-t-331637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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