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  • Report: #284272

Complaint Review: Hughes.net And DirecWay Internet Services

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  • Submitted: Sun, November 11, 2007
  • Updated: Sun, November 11, 2007

  • Reported By:elmira Oregon
Hughes.net And DirecWay Internet Services
, Oregon U.S.A.

Hughes.net And DirecWay Internet Services Failure to meet service commitment All Oregon

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DirecWay and Hughes.net Satellite Internet companies (now one in the same) are selling Oregonians a service contract that they cannot meet. They advertise a level of service that is attractive and then fail to deliver. If you try to have their technical support address the issue, they send you to India for 2 hours of run around (while they try bullshit non-technical attempts and ultimately claim to have to call you back from the American "advanced" technical service group). These folks wait 2 weeks to call you and then tell you that "based on our system tests in the control center it is your equipment". They then expect you to hire an independent installer for $100's to come fix it. If you try to cancel the contract, they will charge you $300. This is a trap and completely unfair. IT MUST BE AN ILLEGAL PRACTICE. Someone PLEASE get these bastards and serve up justice for those of us trapped by this unfair practice. Ill sign the class action without hesitation.contact me!

Here are the speed tests since June of 2007 for my account. They "guarantee 650Kbps download" as part of the contract.


November 9th, 06:12PM - 154/177 kbps
November 9th, 06:07PM - 77/376 kbps
November 9th, 06:05PM - 49/156 kbps
November 7th, 10:15AM - 246/148 kbps
November 7th, 10:13AM - 209/136 kbps
November 7th, 10:10AM - 264/138 kbps
November 4th, 08:03PM - 26/42 kbps
November 4th, 08:01PM - 39/71 kbps
November 4th, 07:59PM - 50/42 kbps
November 3rd, 02:22PM - 230/147 kbps
November 3rd, 02:19PM - 145/139 kbps
November 3rd, 02:13PM - 254/182 kbps
November 2nd, 11:19PM - 99/137 kbps
November 2nd, 11:17PM - 83/147 kbps
November 2nd, 11:16PM - 76/68 kbps
November 2nd, 11:14PM - 70/174 kbps
November 2nd, 11:07PM - 204/185 kbps
November 2nd, 09:17PM - 195/149 kbps
November 2nd, 09:10PM - 62/133 kbps
November 2nd, 09:07PM - 95/131 kbps
November 2nd, 09:05PM - 91/138 kbps
November 2nd, 09:02PM - 108/394 kbps
October 28th, 10:36PM - 97/131 kbps
October 28th, 10:29PM - 117/138 kbps
October 28th, 10:19PM - 117/122 kbps
October 28th, 10:06PM - 113/71 kbps
October 28th, 10:02PM - 117/31 kbps
October 28th, 09:44PM - 88/105 kbps
October 28th, 09:31PM - 59/35 kbps
October 28th, 09:29PM - 37/63 kbps
October 28th, 09:27PM - 87/67 kbps
October 27th, 08:30AM - 45/139 kbps
October 27th, 08:28AM - 45/150 kbps
October 27th, 08:26AM - 60/152 kbps
September 14th, 10:56PM - 488/26 kbps
September 13th, 09:23PM - 54/7 kbps
September 13th, 09:18PM - 66/7 kbps
July 31st, 11:58PM - 538/29 kbps
July 31st, 11:56PM - 593/45 kbps
July 31st, 11:21PM - 293/165 kbps
July 31st, 11:18PM - 245/151 kbps
July 31st, 11:15PM - 375/156 kbps
July 20th, 09:51PM - 582/22 kbps
July 20th, 09:42PM - 570/61 kbps
July 20th, 09:31PM - 622/75 kbps
July 20th, 09:29PM - 427/91 kbps
July 20th, 09:25PM - 374/118 kbps
July 18th, 10:18PM - 198/186 kbps
July 18th, 10:15PM - 248/133 kbps
July 18th, 09:40PM - 402/159 kbps
July 18th, 09:37PM - 379/175 kbps
July 17th, 09:41PM - 157/10 kbps
July 13th, 12:19AM - 547/152 kbps
July 12th, 10:05PM - 139/184 kbps
July 11th, 10:04PM - 238/173 kbps
July 11th, 12:33AM - 357/159 kbps
July 11th, 12:30AM - 349/50 kbps
July 11th, 12:28AM - 380/111 kbps
July 3rd, 10:11PM - 433/73 kbps
July 2nd, 10:43PM - 252/109 kbps
July 2nd, 10:32PM - 61/140 kbps
July 2nd, 10:30PM - 71/70 kbps
June 14th, 10:17PM - 289/132 kbps
June 14th, 10:07PM - 477/143 kbps
June 14th, 10:05PM - 522/26 kbps

Orfisherman
elmira, Oregon
U.S.A.

This report was posted on Ripoff Report on 11/11/2007 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet-And-DirecWay-Internet-Services/Oregon-97402/Hughesnet-And-DirecWay-Internet-Services-Failure-to-meet-service-commitment-All-Oregon-284272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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