- Report: #220341
Report - Rebuttal - Arbitrate
Complaint Review: Hughesnet
Hughesnet11717 Exploration Lane Germantown, Maryland U.S.A.
Hughesnet, Direcway Complete Disaster! Hughesnet is a waste of money!! Ripoff Germantown Maryland
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In our final attempt to correct our inadequate/intermittent internet access, we emailed Hughesnet for help, advising that we were unable to work with the telephone customer service due to the communication barrier, and that we would be cancelling if we did not receive a response.
We never did receive a response from our two emails sent last April. We give up! We've had inconsistent access, and we could only access the internet on one of our computers. Let's not even talk about if there was a cloud in the sky! Rain? Forget about it!! After over 10 hours dedicated to this company, we have given up.
Originally, we were scared into staying with them because they threatened us with cancellation fees, etc., but for $102 a month and inconsistent internet access, we had to draw the line. Their customer service can be described as nothing less than a nightmare. Hangups, rudeness, trouble understanding English, you name it. How are they still operating???
This report was posted on Ripoff Report on 11/13/2006 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/Germantown-Maryland-20876/Hughesnet-Direcway-Complete-Disaster-Hughesnet-is-a-waste-of-money-Ripoff-Germantown-M-220341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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