- Report: #308073
Report - Rebuttal - Arbitrate
Complaint Review: Hughes.net
Hughes.net11717 Exploration Lane Germantown, Maryland U.S.A.
Hughes.net (formerly DirecWay) Are They Missleading Us? Do They Care About Us? What happens when you have a problem with your service? Germantown Maryland
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I've talked to customer support the last two days. I assume they were in India. Very hard for me to understand them but it was very clear that they were simply reading cue cards as my impression was they didn't really know what they were doing and they kept repeating the same things over and over.
After doing all of the tests and configurations that they had for me, I was still getting the slow speeds. I was told there was nothing that could be done as Hughes Net does not gurantee their speeds. He was right. There is nothing that says they will gurantee any speed. They simply say you may have speeds up to a certain point, which I have not gotten any closer than about 75% of. I understand about shared bandwith and that when more people are online that the speeds will slow down somewhat. But when you pay $80 a month for 1.5 meg and you only get 80 kbs (which is just a little over 5%) you begin to wonder if they are being forthcoming in trying to supply an honest service to you.
To sum up my little rant. If you plan on Satallite internet, keep this in mind. From my experience, it is not worth the money. The company is vague and they don't even have an obivious posted telephone number that you can call corporate. My thinking is that its because they don't really want to hear from you. They just want your money and don't want to spend money for more bandwith so that you will have a pleasant experience while using their service.
If you have had a bad experience with Huges, please post about it as it may make a difference... Thanks
Elkview, West Virginia
This report was posted on Ripoff Report on 02/11/2008 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/Germantown-Maryland-20876/Hughesnet-formerly-DirecWay-Are-They-Missleading-Us-Do-They-Care-About-Us-What-happen-308073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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