- Report: #1095903
Report - Rebuttal - Arbitrate
Complaint Review: Hughesnet
HughesnetGermantown,, Maryland USA
Hughesnet TRUE COST OF THE HUGHESNET INTERNET Germantown, Maryland
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Do you happen to be living in a location where Hughesnet is the only choice to have Internet Services? Perhaps you have 3G network available and if so this should be the wise choice between the 2 services. Why? 3G data plans are more expensive than Hugnesnet per MB, so how can this be the wise choice.
Because if you only have the choices listed above, you must only use the internet to check email, surf webpages and do online banking. In other words, downloading a small amount of MB daily is something you will have to get use to. When you are being sold the package Hughesnet offers, it is tempting to buy it.
DO NOT BUY IT. DO NOT BUY IT.
I have read the other reviews on this site about this company. From my experiences with the company, there is a lot of truth in what other consumers are writing about. Read them and learn how to avoid a lot of trouble. Yes, I too was a Hughesnet Customer for 1 year. It cost me $200.00 to get out of the 2 year contract.
From the reviews that are posted here there are lot of reasons not to buy this service. I have my own reasons also.
Communications with Hughsnet is very difficult. Calling customer service and getting someone to take your call may be time consuming. Getting the company to do what you request them to do may be difficult. Getting someone to come out to your house to trouble shoot and fix your problem takes a lot of time and can cost you a lot of money. When you run out of download amounts, you have to pay more money for getting on the internet besides your fixed cost. It also takes time to obtain a token.
I had GEN 3. It is claimed GEN 4 is the best thing since sliced bread. Do not believe it.
I encounter an odd problem when I could not figure out what was eating up my daily download amount. I paid $100.00 to obtain technical advice that did not work. When I tried to place my account on suspension, I was told that it cost 9 dollars per month to do so. I said ok, yet my request was ignored and I was charged for a full month at regular price. I called to cancel. No one available to handle this request. 4 days later I listened to voice mail. I was sleeping at the time of the call. I could not understand the voicemail instructions.
Then english was poor. Due to the delay I was charged another month in full. Now, the modem and the radio antenna has to be returned to the company. I did not know about the equipment return requirement. They sent out prepaid boxes though. The modem was easy to put in the box. The radio antenna, is not that hard to remove. You need 3 tools. You go outside to the dish and remove this part. Not to hard to do because I had someone to help me, but you can do it by yourself.
Still want it? It is a big decision. Any contract is a big decision. I would accept the fact that I have to use the internet using a 3G network. No watching Netflix, youtube etc. Something contrary to why I would want to use the internet.
This report was posted on Ripoff Report on 10/30/2013 11:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/Germantown-Maryland/Hughesnet-TRUE-COST-OF-THE-HUGHESNET-INTERNET-Germantown-Maryland-1095903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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