- Report: #436253
Report - Rebuttal - Arbitrate
Complaint Review: Hughesnet
Hughesnethughesnet.com Germantown, Maryland U.S.A.
Hughesnet formerly Direcway Fair Access Policy Rip Off Germantown Maryland
Today, after being sure I had waited 24 hours, I again powered up the system and checked and sure enough the system showed Fair Access limited exceeded.
I called them and demanded to know what was going on, and after keeping me on hold awhile, they came back and said that their system would not be updating our account for approximately 3 hours! And yes, they told me the only solution would be to shut down the system and try again in 3-4 hours.
For anyone considering hughesnet, I would advise you to look at all other options. Hughesnet is not telling customers about their little Fair Access policy method for cheating you out of service, and they are not even following their own 24 hour policy. So Beware!
This report was posted on Ripoff Report on 03/21/2009 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/Germantown-Maryland/Hughesnet-formerly-Direcway-Fair-Access-Policy-Rip-Off-Germantown-Maryland-436253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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