- Report: #1061197
Report - Rebuttal - Arbitrate
Complaint Review: Hughes.net
Hughes.net False Advertising - Unfair Services Internet
*Author of original report: Oh Please
*UPDATE Employee: We're Here to Help
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This is for all the Consumer located in the Oklahoma outer areas! Huhges.net claims to be the fastest service available in the area, however this is only true when the company is not throttling back speeds against their subscribers. The company charges an unreasonable amount of 59.99 a month for 10 gigs a month! Once this limit is met they throttle your service to 1.25 mbps. This is slower than dial-up. Just over the border in Texas (20 miles) they charge their subscribers 59.99 for unlimited bandwidth, to me this sends a signal that the people of Oklahoma don't know any better and that they deserve to be ripped off. If this is a satellite feed then the signal is no different in the southern sky, whether it is in Oklahoma, Texas, New Mexico, or Florida, the service fees should be the same in every state and regulated so companies like Hughes.net cannot rip off their subscribers.
Another company called Clearwire out of Florida did this very same thing! They are now in a class action lawsuit against their subscribers. The company is charging their subscriber at 600% profit markup, we are essentially enabling them to grow to other smaller areas where they can do the same to the new users. My first three months were to be 39.99 my bill was 93.97...this is because they tacked on service fees for for repairs? And rental of their components... I don't know about you but I feel violated by this company! They have simply taken advantage of people in Oklahoma by charging outrageous fees because they merely can. I am used to Internet with unlimited bandwidth for 30.00 a month. I myself use over 10 gigs a day in my area of business, this means in order for me to work I will have to pay additional fees daily to purchase bandwidth in order to perform my job! This is a crime! The Internet is free for the average consumer, however when you have monopolies like Walmart or Hughes.net running the show you can be sure they will run the little guy out of town or completely rip off the consumer any chance they get! Hughes.net are nothing short of thieves in the night, praying on people that are unfamilar with real ISP like Charter, At&T, and CableOne. Service providers that really care bout providing quality services at affordable costs.
Please, if you live in Oklahoma area do not donate to their services, they deserve to be sued for for 600 % markup of service fees, and providing the same service to subscriber just 20 miles away for unlimited bandwidth.If you have to get Internet use Cableone or Arbukle Communications! Myself I am screwed because I have to work and I was roped into a one year contract with Hughes.net with hidden fees and no end in sight, I truely feel violated and sick to my stomach that the state or FCC has not stepped in yet! I do know throttling is illegal and was told by two representative this is what they were doing to their customers during peak hours to curb usage. I work very hard for my money and it makes me sick that I have to pay this crappy provider for any service I use! They should be sued for what they are charging people in this area, especially when just 20 miles from here the same provider provides unlimited bandwidth for the same fee to subscribers in the Texas area.
This report was posted on Ripoff Report on 06/22/2013 06:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/internet/Hughesnet-False-Advertising-Unfair-Services-Internet-1061197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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