• Report: #1061197

Complaint Review: Hughes.net

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  • Submitted: Sat, June 22, 2013
  • Updated: Sat, June 22, 2013

  • Reported By: L Powdrill — Lone Grove Oklahoma
Hughes.net
Internet USA

Hughes.net False Advertising - Unfair Services Internet

*Author of original report: Oh Please

*UPDATE Employee: We're Here to Help

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2013-06-21

 This is for all the Consumer located in the Oklahoma outer areas! Huhges.net claims to be the fastest service available in the area, however this is only true when the company is not throttling back speeds against their subscribers. The company charges an unreasonable amount of 59.99 a month for 10 gigs a month! Once this limit is met they throttle your service to 1.25 mbps. This is slower than dial-up. Just over the border in Texas (20 miles) they charge their subscribers 59.99 for unlimited bandwidth, to me this sends a signal that the people of Oklahoma don't know any better and that they deserve to be ripped off. If this is a satellite feed then the signal is no different in the southern sky, whether it is in Oklahoma, Texas, New Mexico, or Florida, the service fees should be the same in every state and regulated so companies like Hughes.net cannot rip off their subscribers.

 

Another company called Clearwire out of Florida did this very same thing! They are now in a class action lawsuit against their subscribers. The company is charging their subscriber at 600% profit markup, we are essentially enabling them to grow to other smaller areas where they can do the same to the new users. My first three months were to be 39.99 my bill was 93.97...this is because they tacked on service fees for for repairs? And rental of their components... I don't know about you but I feel violated by this company! They have simply taken advantage of people in Oklahoma by charging outrageous fees because they merely can. I am used to Internet with unlimited bandwidth for 30.00 a month. I myself use over 10 gigs a day in my area of business, this means in order for me to work I will have to pay additional fees daily to purchase bandwidth in order to perform my job! This is a crime! The Internet is free for the average consumer, however when you have monopolies like Walmart or Hughes.net running the show you can be sure they will run the little guy out of town or completely rip off the consumer any chance they get! Hughes.net are nothing short of thieves in the night, praying on people that are unfamilar with real ISP like Charter, At&T, and CableOne. Service providers that really care bout providing quality services at affordable costs.

 

Please, if you live in Oklahoma area do not donate to their services, they deserve to be sued for for 600 % markup of service fees, and providing the same service to subscriber just 20 miles away for unlimited bandwidth.If you have to get Internet use Cableone or Arbukle Communications! Myself I am screwed because I have to work and I was roped into a one year contract with Hughes.net with hidden fees and no end in sight, I truely feel violated and sick to my stomach that the state or FCC has not stepped in yet! I do know throttling is illegal and was told by two representative this is what they were doing to their customers during peak hours to curb usage. I work very hard for my money and it makes me sick that I have to pay this crappy provider for any service I use! They should be sued for what they are charging people in this area, especially when just 20 miles from here the same provider provides unlimited bandwidth for the same fee to subscribers in the Texas area.


This report was posted on Ripoff Report on 06/22/2013 06:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/internet/Hughesnet-False-Advertising-Unfair-Services-Internet-1061197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Oh Please

AUTHOR: L Powdrill - ()

 

Although I appreciate that at the very least I received a comment, I cannot and will not believe that this company would consider one customers complaints a detriment to their service practices. And unless this company is willing to offer what other providers do in this country at a reasonable rate without bandwidth babysitters I can't see this company doing anything that will benefit me. It suspect it will take a class action lawsuit to tone the ways of this greedy conglomerate. What gets me is with these prices the company should charge the same in every state and not take advantage of those that are limited by their means, area, finances, and even states. Hughes.net are nothing short of thieves with unreasonable and even outrageous practices placing bandwidth caps on their users...REALLY!!!!! Even when a customer does not use their allowance the download speeds are less that 2.36 Mbps at an average (this is the medium after 1 week of service) What bother me is that their support is so blatant about what they do to their customers and I quote what a customer support rep said "We only throttle their services if we feel they are using more bandwidth than others or is reasonable to us" The excuse of weather does not apply people, this company is truly capping your speeds (regulating them with controllers)! A perfect example, we haven't had any bad weather in 3 weeks so what is the reason for these speeds! I guess I should not be surprised about their outrageous claims, lousy service, and practices that go against the FCC regulations (throttling back speeds) to users that go over an allowance! Are we children here? Whatever happened to you get what you pay for? I pay an outrageous amount for a service that is worse than dial-up

Another thing that should really bother Hughes customers is that Hughes is the only company that I know of that uses bandwidth babysitter practices in data allowance. An Allowance? That is just ludicrous! Even AT&T charges less for unlimited bandwidth and data allowances. Over the past three years technology has become more efficient and less expensive, this includes satellites! For whatever these companies’ reasons are for charging customers in the Oklahoma area a 600% markup over all other providers in this country is beyond me! I know a bit about infrastructure, bandwidth, topologies, schematics, and networking. And although Networks are costly to engineer, setup, maintain, and configure these costs are absorbed within the first three years. The rest is ROI! 

If these control boxes are cared for with preventative and performance maintenance religiously these systems are always 100% operable. That is unless a node fails, the bandwidth supplied does not support the amount of concurrent users, or the company throttles the speeds to show favoritisms to large corporations that are on byte rate plans. Home users DO NOT use anywhere near the bandwidth a company does that supports 200 concurrent users, even in a month at 18 hour intervals.

What I would like to see is fair prices and fair services, but as long as the average user is uneducated about the types of services available throughout the states, prices, and the fact that there are other providers in the area that charge far less in fact 33.00 for unlimited bandwidth and no data allowance fees, throttling, and no contract (CableOne) in the area. But once you are lured into a contract with Hughes.net for one year it is too late! You either pay for both services or you inherit bad credit from dropping their crappy service before the contract is up!

What this person can do is get all of the customers out of their contracts that have complained about their services over the past year. I highly doubt anything will come of this, but I will not pay this bill and gladly send back their crappy equipment so I can spend my money on something more reliable, does not practice illegal tactics of throttling back their customers just because they spent their allowance! I'm sorry. Really! Allowance? Milk or lunch money? We are fined for using what we rightly have already paid for! BTW even Clearwire did not use the allowance scam; they like Hughes promised speeds and services they were not capable of delivering! All because their infrastructure, Satellites, Towers, and Networks were not robust enough to handle their amount of subscribers! They are paying dearly! I only hope one day very soon this happens to Hughes.net. I would love to hear how this company can justify stealing from the subscribers in Oklahoma...as well as how or if they plan to fix this! Until then I will continue to blog and file complaints until I get some results for the subscribers that have fallen victim to these breached contracts.

L.Powdrill

techgirl40something@yahoo.com

 

 

 

 

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#2 UPDATE Employee

We're Here to Help

AUTHOR: Sara for Hughes - ()

Hello L Powdrill, 

Based on your comments above it sounds like you could use some help. I'd like to touch base to discuss the details of your contract as well as your data caps. If we promised you something that you're not getting we'll make it right. Please send an email with your account number or just the phone number associated with your account (you may also use a recent case number from one of your conversations with us) along with the name on the account and a link to this thread to communitysupport@hughes.com. I'm looking forward to getting your concerns addressed quickly and efficiently.

Thank you, Sara for Hughes

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