• Report: #1005718

Complaint Review: Hughs Net

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  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: Kim — Morgantown West Virginia United States of America
Hughs Net
HughsNet.com Morgantown, West Virginia United States of America

Hughs Net Hughsnet internet SUCKS Morgantown, West Virginia

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Where to start about HUGHES NET internet service - lets see - first we were to have a $99 installation and activation but it turned into $170  by the time it was billed for activation, installation, first month package subscription that was supposed to be $39.99 basic packge last time i checked that should have been $140 but there is equipment rental (not disclosed) and our basic pckage somehow turned into $59.99????

A couple of days after installation of Hughes Net we purchased a cell phone booster contacted our provider who sent me information on the modem settings and i spent about an hour and a half trying to get tech support finally got someone in a live chat room who exited out then Hughes Net had put in the wrong model of modem so we called to cancel the service over very poor service, support, and generally a poor at best company to deal with we were told our service was cancelled and would be pro-rated and we would get a refund --- what a refund $17 which could take up to 4 weeks to process after calling and being transferred several times we finallay demanded to talk to a supervisor who "was on another call" and never did get them on the phone we will get our whopping $17 dollars in about 1 to 7 days.

BOTTOM LINE HUGHES NET HAS AN F GRADE IN OUR BOOK DO NOT USE THEM


This report was posted on Ripoff Report on 01/29/2013 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughs-Net/Morgantown-West-Virginia-26508/Hughs-Net-Hughsnet-internet-SUCKS-Morgantown-West-Virginia-1005718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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