- Report: #971779
Report - Rebuttal - Arbitrate
Complaint Review: Hunter Fans
Hunter Fans7130 goodlett farms pkwy suite 400 memphis, Tennessee United States of America
Hunter Fans Poor product discription memphis, Tennessee
*Author of original report: Mixed up company signals
The price per unit was $39.99 with a shipping cost of over $20.00 for 2 units. On their web site I found wicks from $12 to $15. At that rate it will cost between $144 and $180 per unit or $288 to $360 for replacement wicks for just one season.
When Contacted the company said that was the way it was and that any differences between the on-line date and that printed in the manuel could have been resolved by calling their tech. support line and asking the right questions.
I'm not sure but I don't think one should have to research multiple sources to determine details about a simple product. I feel they should be up front about the conditions and standards of their products.
I have requested, by email, the necessary document and instructions on how and where too return these items. Thus far I have not gotten a response and am beginning to think I won't get one. If I do get assistance in returning these items I will loose more than the cost of one unit just in shipping and handleing. However I will take the loss just to be rid of this junk. I am sure there are other Mfg. that can deliver a better, more reliable, and less expensive humidier, at least in the area of consumable parts.
I hope others have less trouble than I but from what I've encountered its nor likely.
This report was posted on Ripoff Report on 11/20/2012 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hunter-Fans/memphis-Tennessee-38016/Hunter-Fans-Poor-product-discription-memphis-Tennessee-971779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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