I started my refinance loan application on April 10th. This was a interest rate reduction/no cashout refinance. I had used HFG before and they completed the refinance process in less than 2 months. I dealt with all new people. After sending in all requested documents and sending $250 to SLS loan servicing for a subordination on my loan, I sat back and waited. Weeks went by with no information.
SLS contacted me in early May asking if I had contact information for HFG so they could do my subordination on my 2nd Mortgage. I notified HFG immediately and forwarded the email from SLS to them to let them know there was a problem with communications between SLS and HFG.
Again weeks went by with no information. Finally in early part of June I wrote an email asking what the hell is going on. I got a phone call from Dave Boddy telling me that they were waiting on SLS and the bank. He also informed me that they paid to extend the rate lock because they had taken so long it was about to expire. He told me that they were going to pay it for me.
More time goes by and no response or update. All the while I kept getting updated electronic documents online to sign and send back, which my wife and I did promptly. I noticed that some of the fees had changed. I asked why my Points fee went up, given that the loan had gotten smaller due to the fact I had made 3 more house payments waiting on my refi. No answer to my question.
I emailed 3 different people and left 2 voice messages asking why this Point Fee had gone up $317.84. Nobody would reply to me with an answer. On June 25th Dave Boddy tells me we can close maybe that day, he will try and get back to me at 4 p.m. A week goes by and now we are into July. I fire of more emails and voice messages asking what is going on with the changing Point Fee.
Finally I get a response, but no answer to the question. Dave Boddy finally calls me back 10 days after he said he would saying it is done. I ask him one more time why it went up, and he tells me that they had to extend the rate lock again and they were charging me the fee. On the day of signing my loan he springs this on me. Oh, I don't want to forget he threatened to tear up my loan if I didn't like how HFG was doing things.
Of course after spending $250 to subordinate my loan and wasting 3 months, and not to mention this loan program is all but discontinued now, I had to agree to pay it and close the loan. Dave Boddy even told me if we tore it up and started over that I would not qualify for a loan.
Talk about putting the screws to somebody, A, either keep paying over 6 percent instead of 3.5% or go ahead and pay a fee that was due to their lazy handling of my loan. Oh, btw, after signing the papers on the day it was suppose to be funded they send my more documents that they forgot to include, the Subordination Documents, the most important part and supposedly the delay in the process.
This company was very dishonest and lazy in their customer service and charged me a fee for their delays. I signed all documents when I had a chance without one delay, and I provided all documents to them and yet they still charged me.