- Report: #922412
Report - Rebuttal - Arbitrate
Complaint Review: Hunter Veterinary Clinic
Hunter Veterinary Clinic933 N. Washington St. Spokane, Washington Spokane, Washington United States of America
Hunter Veterinary Clinic Callous indifference to dog's suffering Spokane, Washington
*Consumer Comment: Solve the Issue
*REBUTTAL Owner of company: Misplaced Anger
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Yesterday the time came to end my beloved dog's life. As a former veterinary technician myself, I had recognised the end of her life. After 14 1/2 years of my "baby dog" being with me, her imminent loss was unbearable, but necessary. In just 6 days from the onset of her symptoms, there was no longer any prayer for her recovery and continued joy in my life. It became more evident as the morning wore on that her health would not rally again.
Phoning ahead to Hunter Vet, I notified them that my girl needed to be relieved of her pain and that arrangements for her cremation were already made. I was told to bring her in and we would be seen by the doctor who had examined her just 3 days before. We made a heart wrenching last ride. I carried her in, made her comfortable and was given the necessary forms by the receptionist, who then told me that the doctor had just gone to lunch. [continued below]....
In a 3 doctor practice whose primary clientele is walk-ins, for two hours no doctor was available. Not granting me a refund of the costs of my pup-pup's final need, I, as an indigent, was left without the funds to take her anyplace more merciful in this town where I know no one and nowhere.
As the dog who had been the joy of my life clenched her teeth in agony, unable to adequately draw breath lay in obvious distress, the techs walked by me, the receptionists giggled about their day and I was continually reassured that it wouldn't be long.
This sweet little soul, who had always come to me to fix it when she wasn't feeling well could only stare at me with fixed eyes while she bit into her own mouth in misery, I could no longer fix it. We trusted this clinic to send her to the "other side" with the respect and compassion she deserved, while above us was a wall decorated in awards this clinic had recieved as "Best Vet of The Year" - while the universal oath to "first do no harm" taken by every doctor was obviously a scrap of paper. In my wallet was a euthansia license from a state I had left behind in search of a job and a future. Useless to me now. I pleaded with the receptionists to allow a technician to administer the last dose that would take away my best friend's pain. No. Wahington law prohibits the substance from being handled by any but a licenced D.V.M. Oh, but the doctors would be back "real soon."
The technicians, finally shaken by my baby's anguish, told the receptionists to get a doctor back for an emergency euthanasia. The technicians tried to comfort us. One was visibly sickened and went home early. Had I had a pistol in my car I could have shot my own little angel to spare her what she went through in a three doctor practice decked with awards. This sickening notion would have been far less cruel than what those entrusted with her car - or simply caring did to her.
From 12:11 when I looked at the time after checking in, to 1:43, when a crabby, irritated vet was roused from his ham sandwich, or whatever he was enjoying, to perform a simple act of compassion, the dog who was so much more than a dog knew nothing but suffering. My baby-dog, who had seen me through the joys and sorrows of my life, failed relationships, success and loss, competed alongside me in the show ring despite being saved from an early death when I rescued a badly abused 8 month old puppy, my little "small one" who was constantly amazing me with her capacity to pick up and emulate human language, her gift for comic timing, everything that made her so much more than just a dog, was brough to an excruciating end. Her last moment, when it finally did come, was being manhandled by the son of the practice owner, afraid, in pain and taken from the arms of the person who loved - and continues to love her.
Evil comes in fascinating packaging.
This report was posted on Ripoff Report on 08/04/2012 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hunter-Veterinary-Clinic/Spokane-Washington-99201/Hunter-Veterinary-Clinic-Callous-indifference-to-dogs-suffering-Spokane-Washington-922412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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