• Report: #865896

Complaint Review: Hurricane Wind Power

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  • Submitted: Mon, April 09, 2012
  • Updated: Thu, April 26, 2012

  • Reported By: Jon — Stillwater Oklahoma United States of America
Hurricane Wind Power
Internet United States of America

Hurricane Wind Power Company has given us no product, barely gave us a proof of purchase, and is avoiding us. Internet, Internet

*REBUTTAL Owner of company: May you walk between the raindrops

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As a customer I can vouch for the poor customer service. I am sure Tony will bring my claim of being a customer into question by requesting for proof of purchase and I can be helpful by providing that.

I am part of a Mechanical Engineering Senior Design group at a University. We ordered one of the PMA generators over 4 weeks ago. We were understanding when he proclaimed there would be some delays caused by tornado damage and some personal matters. He told us that the motor would normally ship out after 3 to 5 days, but right now would take a week to ship out. We thought a week would be just fine and would keep us on schedule for prototyping. This began an onslaught of issues:

-When ordering online there is no email confirmation to confirm your purchase.

-His voicemail was full and he ignored emails.

-After 3 weeks we still had received no proof of purchase even though the credit card had already been charged.He finally answered his phone and immediately recognized us by our emails we sent. He told us he was having trouble with his PDF software and that he would work on getting us an invoice. He also promised the motor should be shipped out in a week.

- Almost a week later we received an invoice. I might add there was a mistake on the invoice involving a calculation error. He charged us the correct amount, but added the total incorrectly on the invoice. Not a big deal, but makes for confusion when submitting the invoice to the accounting department.

- We still have not received a motor or any word of its progress 4 days after seeing the invoice. We are trying to contact him with no success.

Overall, we made a mistake ordering this motor. We could have finished our entire prototype this semester if it wasn't for absence of the motor. We were told twice to expect the motor to be shipped in a week over the last 4.5 weeks. We still have not heard any notices about it being shipped.

Tony: I know you are quick about responding to poor reviews, so please respond to this with your usual responses pertaining to my existence as an "opposing wind generator company trying to manufacture false information" and while you are at it, send an email within the next two days to any and all email addresses you have pertaining to my party with an exact date of shipping. If we do not hear from you within that time we will be recalling all funds sent to you.

Respectfully,


This report was posted on Ripoff Report on 04/09/2012 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hurricane-Wind-Power/internet/Hurricane-Wind-Power-Company-has-given-us-no-product-barely-gave-us-a-proof-of-purchase-865896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

May you walk between the raindrops

AUTHOR: hurricane - (United States of America)

Yes this angry young man is associated with a customer and parts of his account are true and others not so much. Guys I get it ...you procrastinated on your project , expected me to pull a rabbit out of hat and are angry I couldn't. Jon is not the one I spoke with from his"group" but the hotheaded one whom threatened to write this report based on his second hand account relayed from the individual whom I communicated with concerning this purchase   ..A. an invoice is created when you buy something. If you printed it off you would not have had an issue with no proof of purchase     B. After you requested an invoice I did go in and manually print up a invoice on letterhead and e mailed it to you and yes the PDF software I use had to be reinstalled      C. I spoke with your "teamleader" and advised them of the delay and why..... I do not control everything in the world especially the weather tornados and vendors. D. You were offered a refund which you received.....E. There is absolutely ZERO validity to the concept that I would attempt to steal from anyone and it would be brain dead to do so with a State funded University. FYI there is a concept called a chargeback where if you don't get what you purchase the credit card company returns your money.

I understand you are " engineering students" and understand the concept of a deadline. This is exactly why I never offered a firm date on the timetable as I did not know.....I further offered to assist you to find a suitable PMA for your project. Unlike Jon the "team leader" I dealt with was respectful and polite which was reciprocated.  When someone tells you they do not know when something will be available due to  things not within their control accept the answer. Maybe they really do not know...When you repeatedly ask mne for a best case scenario it is exactly that a best case scenario.. I openly and honestly told the "team leader" what the issue was and that I did not have an exact time frame for them. They would not accept this and kept asking for an estimate or my"best case guess".  If you do not like the answer ask for a refund and move on.

As a timeframe was communicated clearly there is no reason to avoid a customer as you imply. We have a thriving business and build  great products...my mailbox is often full which is why I have e mail...all of which were returned to my knowledge.....

I have no issue with people who have a complaint....We have a large volume and I am simply not going to make everyone happy. All I can do is what I think is right and move on.  I am comfortable I have done so in this matter. This forum is frequently used to extort people out of money from reputation management SEO companies. Fraudulent claims by competitors and a team of "moderators " whom come along and post comments to make said report seem important to google...just my observation...it is what it is......when it is BS I am going to call it as such Guys post what you will I do not care and I  consider the matter closed and you have been refunded.

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