• Report: #454898

Complaint Review: Husky - Home Depot

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  • Submitted: Sun, May 24, 2009
  • Updated: Wed, May 26, 2010

  • Reported By:Loudon Tennessee
Husky - Home Depot
http://www.huskypowerwasher.com Nationwide U.S.A.

Husky Power Washer - 2600 Psi Gas - Home Depot Not operating - Home Depot can't service - offer to ship it back does not solve problem Lenoir City Nationwide

*UPDATE Employee: Grettings

*UPDATE Employee: Greetings

*Consumer Suggestion: "House Brand" Tips

*Consumer Suggestion: "House Brand" Tips

*Consumer Suggestion: "House Brand" Tips

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Not getting pressure stream from Husky model HU80714 gas pressure washer purchased from Home Depot (private lable product). Purchased 10/1/2008, manufactured 04/14/2008. Called store and they do not service, don't know who services. Offered to send machine to manufacturer for service (that would take all summer and huge frieght cost). Although still under warranty, with out service network, the warranty is useless. Lack of pressurized spray is common problem according to other online comments. Also, after less than a year, output fitting is heavily corroded and threads are stripped. There is nothing on the Husky Web site about this model now (still sold in my local Home Depot) or any other gasoline products. Don't buy this product. It's expenesive, yet worthless without service capability. Note: I also winterized the pressure washer, drained it well, removed output house and added pump preservative spray. Only assembly sheet was included when purchased. Nothing to help troubleshoot this problem.

Fishinnow
Loudon, Tennessee
U.S.A.

This report was posted on Ripoff Report on 05/24/2009 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Husky-Home-Depot/nationwide/Husky-Power-Washer-2600-Psi-Gas-Home-Depot-Not-operating-Home-Depot-cant-service--454898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Grettings

AUTHOR: Customer Service Manager - (U.S.A.)

  I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your HU80714 pressure washer.

Please contact us at 866-340-3912. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Husky Customer Service Team 

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#2 UPDATE Employee

Greetings

AUTHOR: Customer Service Manager - (U.S.A.)

I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your HU80714 pressure washer.

Please contact us at 866-340-3912. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Husky Customer Service Team

 

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#3 Consumer Suggestion

"House Brand" Tips

AUTHOR: ReactorCore - (Canada)

Many, many department stores, hardware outlets and the like offer their own "house brand" label items... Sears sells "Kenmore" appliances and the "Craftsman" line of tools. The Hudson's Bay offers "Viking" brand... the list goes on. I have yet to encounter a department/hardware store that really, TRULY makes it's own appliances or tools of ANY kind.

What can be really important for your piece of mind when considering purchase of a house brand, is to find out WHO makes the components of the appliance and/or tool. For example, there were a number of Craftsman basic electric lawnmowers for which Singer made the electric motors for.

This information can help when it comes to servicing or finding parts for these items. If you know who made the components, you can either find "cross-compatible" parts, offered at local parts vendors, or at the very least, go right to the source of the parts and make inquiries there.

DO YOUR HOMEWORK! When buying "house brand" items, ask the sales rep exactly *who* makes the core components of the item. Also ask who the service contract is with and if there is a local vendor for repairs or will the item need to be shipped? If so, where? Go home and research consumer reports and reviews on what you're thinking of buying and see how it stacks up against "national brands". It may take an extra day or two, but it's better than being stuck with a major purchase that's going to be more hassle than it's worth should it ever break down.
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#4 Consumer Suggestion

"House Brand" Tips

AUTHOR: ReactorCore - (Canada)

Many, many department stores, hardware outlets and the like offer their own "house brand" label items... Sears sells "Kenmore" appliances and the "Craftsman" line of tools. The Hudson's Bay offers "Viking" brand... the list goes on. I have yet to encounter a department/hardware store that really, TRULY makes it's own appliances or tools of ANY kind.

What can be really important for your piece of mind when considering purchase of a house brand, is to find out WHO makes the components of the appliance and/or tool. For example, there were a number of Craftsman basic electric lawnmowers for which Singer made the electric motors for.

This information can help when it comes to servicing or finding parts for these items. If you know who made the components, you can either find "cross-compatible" parts, offered at local parts vendors, or at the very least, go right to the source of the parts and make inquiries there.

DO YOUR HOMEWORK! When buying "house brand" items, ask the sales rep exactly *who* makes the core components of the item. Also ask who the service contract is with and if there is a local vendor for repairs or will the item need to be shipped? If so, where? Go home and research consumer reports and reviews on what you're thinking of buying and see how it stacks up against "national brands". It may take an extra day or two, but it's better than being stuck with a major purchase that's going to be more hassle than it's worth should it ever break down.
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#5 Consumer Suggestion

"House Brand" Tips

AUTHOR: ReactorCore - (Canada)

Many, many department stores, hardware outlets and the like offer their own "house brand" label items... Sears sells "Kenmore" appliances and the "Craftsman" line of tools. The Hudson's Bay offers "Viking" brand... the list goes on. I have yet to encounter a department/hardware store that really, TRULY makes it's own appliances or tools of ANY kind.

What can be really important for your piece of mind when considering purchase of a house brand, is to find out WHO makes the components of the appliance and/or tool. For example, there were a number of Craftsman basic electric lawnmowers for which Singer made the electric motors for.

This information can help when it comes to servicing or finding parts for these items. If you know who made the components, you can either find "cross-compatible" parts, offered at local parts vendors, or at the very least, go right to the source of the parts and make inquiries there.

DO YOUR HOMEWORK! When buying "house brand" items, ask the sales rep exactly *who* makes the core components of the item. Also ask who the service contract is with and if there is a local vendor for repairs or will the item need to be shipped? If so, where? Go home and research consumer reports and reviews on what you're thinking of buying and see how it stacks up against "national brands". It may take an extra day or two, but it's better than being stuck with a major purchase that's going to be more hassle than it's worth should it ever break down.
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