• Report: #575944

Complaint Review: Husky Power Washer - Home Depot

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  • Submitted: Mon, March 01, 2010
  • Updated: Tue, May 18, 2010

  • Reported By: Jan — Salisbury Maryland United States of America
Husky Power Washer - Home Depot
N Salisbury Blvd Salisbury, Maryland United States of America
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Husky Power Washer - Home Depot Husky Power Washer - Home Depot Salisbury, Maryland

*UPDATE Employee: Warranteed Parts Good

*UPDATE Employee: Concerning Your H1600 Pressure Washer.

*Author of original report: Same Parts

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First I had a 1400 that broke after 4 uses, plastic part inside the manifold cracked. 

After fighting with FNA (their warranty group) for months, I took it back to Home Depot in pieces, they traded up for a 1600, which also broke after 4-5 uses, again different plastic part inside manifold broke rendering it useless.  Again it took a month to get the part I needed, under warranty.

Cheap inferior parts are used, this product is a waste of money.

On a funny note, when I was house hunting, looking at a vacant home, the home owner left his husky power washer behind... that should have been my first clue.


This report was posted on Ripoff Report on 03/01/2010 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Husky-Power-Washer-Home-Depot/Salisbury-Maryland-21801/Husky-Power-Washer-Home-Depot-Husky-Power-Washer-Home-Depot-Salisbury-Maryland-575944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Warranteed Parts Good

AUTHOR: Customer Service Manager - (U.S.A.)

     I am a Customer Service Representative at the Husky Power Washer Company.  Please accept my apology for the issues you experienced with a part for your H1600 power washer.

Please contact us at 888-550-1606 or cservice@fna-group.com.  Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Husky Customer Service Team

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#2 UPDATE Employee

Concerning Your H1600 Pressure Washer.

AUTHOR: Customer Service Manager - (U.S.A.)

Greetings Valued Customer,

I am a Customer Service Representative at the Husky Power Washer Company.

Please accept my apology for the issue you experienced with your H 1600 pressure washer.

Please contact us at 888.550.1606 or cservice@fna-group.com or at www.huskypowerwasher.com.

Please reference posting # NE03241002.

When you make contact  and we will resolve this issue to your full satisfaction.

Thank you.

Husky Customer Care Team.

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#3 Author of original report

Same Parts

AUTHOR: Jan - (United States of America)

I failed to mention - The reason the 1400 AND 1600 broke is because they have the same manifold part, therefore you are going to have the same problem.
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