Hydrawhite Supervisor - Matt, badge #2199 BEWARE of HydraWhite. Once you order their "free samples" online, the nightmare begins. North Las Vegas, Nevada
In early January 2013 while on Facebook I clicked on an ad for free teeth whitening samples. It took me to the HydraWhite Website.
I completed all the information requested including my debit card number to cover the shipping charges for the "free samples". When I got to the end of the personal information page, I saw that it was a monthly subscription program. I DID not click on "Order Now" or what ever the request was. I then exited the website and went back to my Facebook page.
The following day I get a phone call from a man saying that he represented HydraWhite and other Web based companies. He asked why I didn't complete my HydraWhite order and I told him that I did not want to enroll in ANY subscription program because I was/am undergoing treatments and surgeries for breast cancer and I didn't want to have to keep up with subscription or membership cancelation deadlines. He told me that I could get the samples without signing up for a subscription and asked if I still wanted the free samples. I told him yes and gave him my approval to apply the shipping charges to my debit card.
When I got my February Bank Statement in early March, I found a $98.32 charge from HydraWhite.
I called Hydrawhite on March 12th to inquire about the charge. I spoke to a Supervisor named Matt. He told me the charge was for the 2nd shipment of my subscription and that they had charged me $87.41 on January 9th for the January shipment.
I reiterated the phone conversation that I got from the guy saying he was a HydraWhite Rep. I told Matt that I did not give my approval for the subscription, that I wanted a full refund and to cancel my subscription. Eventually Matt agreed to give me a full refund upon receipt of return of the product.
I returned the product on March 21st via overnight USPS and was told HydraWhite would receive the package by 3:00pm on March 22nd.
On March 26th I got my March Bank Statement and found another $98.32 charge from HydraWhite. I immediately called HydraWhite to inform them that I had not received the shipment and to follow up on the product return on March 21st. I was told that they had not yet received my return and that the Post Office delivered the March shipment of product on the 9th. We ended our conversation so that I could find my receipt from the Post Office to get the tracking number.
I went to the USPS Online tracking site and found that HydraWhite received the package at 10:18am on March 22nd and it included the recipients name and signature.
I called HydraWhite back to relay the information I got from USPS. I spoke to a different supervisor who informed me that they had received the return. I told her I expected a full refund for all three shipments. She told me that they would only refund me $98.32 for the last shipment. I told her that Matt assured me of a full refund and she said he did not have the authority to do so. While I was asking her why he would tell me I would get a full refund SHE HUNG UP ON ME.
HydraWhite to date (March 26, 2013) has charged me a total of $284.05 and have caused me to have two Insufficient Funds Charges totalling $70.
This whole situation has put me in dire financial straits, created a great amount of anxiety and many sleepless nights. I've not been able to pay my utility bills or buy groceries.
How can they do this to someone going through breast cancer?
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