- Report: #137085
Report - Rebuttal - Arbitrate
Complaint Review: Hydroderm, Increase Your Health
Hydroderm, Increase Your Health11240 Playa Court Culver City, California U.S.A.
Hydroderm, Increase Your Health Ripoff Beware Deceptive Website Tactics Practices Rude Disreputable Culver City California
Today I received an email that my 'order' had been shipped and the charges. I called them immediately stating that I didn't have an order; that nothing should have been shipped or charged to me and read the cancellation email to Veronica (or Monica) from 1/29/05. She put me on hold to talk to her 'supervisor'.
The 'supervisor' told me that I had authorized the shipment through a discounted offer. (When you attempt to leave the website, a window pops up offering the product at a discount. I did consider it but the only confirmation I got was that my account had been cancelled. I assumed that meant my account had been cancelled.) The email confirming that came later. At no time did I reactivate or authorize ANY subscription.
The 'supervisor' said there was no one else I could talk to and hung up on me.
This 'company' is totally disreputable and their tactics are so deceptive that I don't even want to log into their website.
They also have a disclaimer that "If any charges are challenged by the customer's credit card, the customer is no longer eligible for a refund"!!!! That statement is on my 1/29/05 email from Hydroderm confirming that my subscription was cancelled.
We need to warn all of our friends/relatives about this company.
This report was posted on Ripoff Report on 03/31/2005 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroderm-Increase-Your-Health/Culver-City-California-90230/Hydroderm-Increase-Your-Health-Ripoff-Beware-Deceptive-Website-Tactics-Practices-Rude-Dis-137085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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