• Report: #137085

Complaint Review: Hydroderm, Increase Your Health

  • Submitted: Thu, March 31, 2005
  • Updated: Thu, March 31, 2005

  • Reported By:Sequim Washington
Hydroderm, Increase Your Health
11240 Playa Court Culver City, California U.S.A.

Hydroderm, Increase Your Health Ripoff Beware Deceptive Website Tactics Practices Rude Disreputable Culver City California

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The last communication I had from them was 1/29/05 when I received an email stating that my subsription had been cancelled and that my credit card would no longer be billed through Hydroderm.

Today I received an email that my 'order' had been shipped and the charges. I called them immediately stating that I didn't have an order; that nothing should have been shipped or charged to me and read the cancellation email to Veronica (or Monica) from 1/29/05. She put me on hold to talk to her 'supervisor'.

The 'supervisor' told me that I had authorized the shipment through a discounted offer. (When you attempt to leave the website, a window pops up offering the product at a discount. I did consider it but the only confirmation I got was that my account had been cancelled. I assumed that meant my account had been cancelled.) The email confirming that came later. At no time did I reactivate or authorize ANY subscription.

The 'supervisor' said there was no one else I could talk to and hung up on me.

This 'company' is totally disreputable and their tactics are so deceptive that I don't even want to log into their website.

They also have a disclaimer that "If any charges are challenged by the customer's credit card, the customer is no longer eligible for a refund"!!!! That statement is on my 1/29/05 email from Hydroderm confirming that my subscription was cancelled.

We need to warn all of our friends/relatives about this company.

Seattle, Washington

This report was posted on Ripoff Report on 03/31/2005 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroderm-Increase-Your-Health/Culver-City-California-90230/Hydroderm-Increase-Your-Health-Ripoff-Beware-Deceptive-Website-Tactics-Practices-Rude-Dis-137085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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